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If you suspect a defect in your sleep set, please review the information below and contact the retail location where you originally purchased it. They will assist you in filing a claim with the manufacturer.

Metro Mattress and all mattress manufacturers reserve the right to deny service and void the warranty if the product is stained, abused, or damaged through accident or neglect. To maintain your warranty, ensure your bedding is never stained or soiled by using and keeping a mattress protector on it at all times. Stained bedding will not be picked up or exchanged by Metro Mattress.

Your manufacturer’s limited warranty protects you from defects in your new sleep set. However, it does not guarantee durability or protection against normal wear and tear. While few products offer warranties as extensive as those in the mattress industry, this generous coverage reflects the high quality of their design and construction. The majority of manufacturer warranties protect consumers against flaws in design, construction, or materials used in a new sleep set.

Click here to download Metro Mattress Customer Pre-Inspection Instructions (pdf).

Warranty Claim Form


Please keep your original receipt and warranty card! Both documents are necessary for filing a warranty claim with the manufacturer. Missing the original purchase proof may result in the manufacturer denying your claim. As outlined in the Manufacturer’s Limited Warranty, customers are only entitled to repair or replacement of defective products; refunds are not considered.

While Metro Mattress does not offer its own warranty, we assist with manufacturer warranties. Manufacturer warranty paperwork is included in your product packaging. If you need to file a warranty claim, Metro Mattress will arrange an in-home assessment as deemed necessary under the manufacturer’s terms. The assessment may include measurements, descriptions, and/or photographs.

Manufacturers make all decisions regarding warranty claims, including claim validity and subsequent offerings. Metro Mattress will only exchange defective products with written manufacturer consent.

Please note that service and transportation fees are not included in the Manufacturer’s Limited Warranty. For approved warranty claims filed more than 60 days after delivery, Metro Mattress requires a delivery fee based on the current (and subject to change) rate.

Finally, merchandise sold “As-Is” is not eligible for warranty coverage under the manufacturer’s terms.

IMPORTANT: Under the Manufacturer’s Limited Warranty, ANY spot or stain on your bedding will VOID the manufacturer’s warranty coverage. For health and safety reasons, the MANUFACTURER reserves the right to deny any and all coverage of these products. See the Manufacturer’s Limited Warranty for complete details.


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