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See All Reviews Write a review
10:33 04 Sep 17
The sales team is very knowledgeable and they make buying a breeze. I am sleeping like a king in my queen sized mattress! Everything was fast and easy to understand. Thanks MM, I 'll be back for sure!
18:59 31 Aug 17
Awesome in store experience! Very nice people & all very helpful. Only complaint is that the delivery team came 2.5 hours early.
E Will K
21:36 19 Jul 17
Ryan at the John Glenn, Syraucse, NY store was the BEST salesman ever! He was very patient and explained everything in simple terms. Sometimes more than once, as I would ask lots of questions. It was like talking to a person I've known for years.
19:28 18 Aug 17
We were looking for a king sized mattress and stopped at Metro Mattress to see what they had. Our salesperson was Ryan who first fitted us for a comfortable pillow and then took us on a "comfort tour" of many of the beds. We spent 4-6 minutes laying on each mattress, working our way from very soft to very firm, and listening to a discussion of the various features of each mattress. Ryan was a very accommodating salesperson, very attuned to what we liked and didn't like in both a pillow and a mattress. He was truly interested in fitting us with the right items.After trying a lot of beds we selected the "Pure Tally Bliss" mattress which, beside being very comfortable for both of us, is made in AMERICA, hypoallergenic and dissipates body heat. We also purchased the king EZ base, a GM Vertex mattress protector that also dissipates heat, two pillows and a headboard. The total price with tax, removal of an old mattress and the moving of another mattress was around $4,700.00. We have slept now on the new bed for about 2 weeks and are very happy with our purchases. The mattress and the mattress pad really do dissipate excess body heat!Delivery was quick, we could have had it delivered the next day, but chose to have it all delivered in 2 days time. The headboard came from another store and that was delivered in 3 days. There was a problem fitting the headboard with the pre drilled holes in the EZ Base, but after two tries by the installers they were able to mount a modification plate to fit the headboard to the base. I was impressed by their persistence and attention to detail.
19:28 07 Jun 17
Our salesman was top-notch! He spent so much time with us trying mattresses and explaining the different options-not to mention helping us find the right fit for our budget as well! We would absolutely recommend him and the store to others!
19:08 18 Sep 17
The customer service on the phone and online were wonderful. The delivery people were really nice, they came in and put the box spring and mattress up and took out my old ones. The only bad thing was the box spring I bought was poor quality and pretty much made of plywood. It already has a hole in it. Otherwise it was a great experience!
01:03 19 Sep 17
I had a good experience purchasing my mattress here. The salesperson was very well-informed and chose mattresses for me to test that were what I was looking for comfort-wise. I just wish they hadn't shown me the most expensive mattresses on the floor right off the bat.
00:06 23 Sep 17
I had a great experience. Sales person was excellent, patient and didn't pressure us in our decision making. Delivery was prompt, came during their window and also had a way to see where they were. Overall enjoyable process.
16:28 05 Oct 17
Loved this experience. They took the time to really help me figure out the perfect mattress for my needs that was in my price range!
00:39 15 Dec 17
Sales manager very helpful. Went out of his way to make sure We were the 1st delivery in the am before I went to work. The delivery guys were very polite and professional,swiftly removing my old mattress /box spring and setting up the new ones. Over all great experience!!
11:48 18 Dec 17
We went to metro mattress on John Glenn on Black Friday. We received the best service to find the right mattress for us and got an amazing deal! We even got free next day delivery with free setup which was awesome!
21:47 27 Dec 17
Ryan and Ryan were both so helpful. I told them what I wanted to spend on a mattress for our son. They showed me everything available in that price range and a little above. They were very patient and knowledgeable of what each mattress offers. I felt so comfortable with the 2 and was a little bummed when I had to leave. Felt like I was with family. I felt confident I was not being taken advantage of. I was treated with respect and kindness. Ed was also there. He was very professional and personable. He offered me eggnog which I thought was so super kind . Again, felt more like a family gathering then mattress shopping. I would definitely recommend Metro Mattress to our friends and family. This is our 2nd mattress purchase since summer. Each experience was very pleasant. Our neighbor, Harry Clute, suggested your company to us. Harry has also been extremely helpful. I am very thankful for his suggestion. Definitely give a 10!!
17:39 13 Jan 18
Ryan and Kevin were very helpful in choosing a mattress to meet our needs. We needed a mattress for a guest room before the Christmas holiday. We chose a mattress and our guests said they were very comfortable. However, I was a bit surprised to see an indentation already after only two weeks of use especially when a 5 year old mostly slept on it. I was assured of the good quality of the mattress and realize that some compression happens so hopefully this small compression is all that happens.
20:05 18 Feb 18
Mike and Terrance at the Amherst store were very helpful in adjusting our warranty claim . They were proactive when the manufacturer wasn't very cooperative. I appreciate their efforts on my behalf. Can recommend them highly.
20:03 21 Feb 18
Friendly and knowledgeable. Worked to get best price and plan to fit my budget..
00:32 22 Feb 18
Great customer service. Great product! Delivered on time and setup in less than 30 minutes. Took the old mattress and box spring away! Love, love, love my new bed!
17:19 12 Mar 18
Loved the salesmanship and delivery service that we received from Metro Mattress. I love my new mattress even more. Don't know why we didn't get a new mattress sooner!!!
20:58 16 Apr 18
My son and I had a wonderful shopping experience. Ryan our salesman was very patient and kind in helping choose the right mattress for my 13-year-old son. My son is so excited and cannot wait for his mattress to be delivered. I would definitely recommend anyone going to see Ryan at the John Glenn store.
00:54 26 May 18
This is my second experience with this company and I absolutely love them. They hands down beat the pricing..quality. and service of the box store companies on every corner around them!
00:53 08 Jun 18
Jen was wonderful when we went into the store. Delivery & set up was great! Love the mattress!
20:05 13 Jun 18
Sales person(s) were extremely friendly and knowledgeable and the delivery guys were quick, cautious and helpful.
15:43 05 Jul 18
Ryan C was great. Only employee there at the time and had several clients in the showroom. He made everyone feel welcome and taken care of. Very knowledgeable, professional and friendly. Made the buying experience easy. Would recommend all to see Ryan when they are in need of a new mattress. You’re very fortunate to have him as an employee
13:27 06 Jul 18
I was very happy with the service I received at the store and the delivery of the bed. I couldn't ask for a better experience.
01:57 21 Jul 18
We had a great sales person Ricky Norris (Geneseo, NY)lol he was very helpful in finding the mattress that would fit us perfectly. Very good experience and very friendly service, not rushed at all in our decision.
19:29 21 Jul 18
The in store service was excellent. There was no rush, no pressure and plenty of time to test multiple mattresses. The salesman knew his stock very well. The delivery was unimaginably fast - 7:30 the following morning. Deliverymen were very professional and polite. All in all it was a good shopping experience and I would recommend Metro Mattress.
13:29 08 Aug 18
I ordered the EZbase frame online and selected the delivery option which was more expensive than just shipping the product because the website indicated that this option included assembly. Delivery was scheduled for 6 to 9 pm on a Saturday. I had other plans during the day but was able to be home by 5:45pm. Starting around 4:40 pm the delivery team began calling me. They called me over ten times and left mutliple messages. Turns out they had finished early and I was the last call of the day. When I returned their calls, around 5:05 pm, the driver was very brusque. I indicated that I couldn't be home for another 30 minutes so I was willing to forgo the assembly and just have them leave the product. He said "We are not setting this up." I was confused and said that I had paid more for that option, and he just repeated that they refused to set it up. He told me they could wait or I could reschedule. Wanting to clarify the set up issue I opted to reschedule. I realize this man wanted his day to be over and was frustrated that I was not home, however he showed extremely poor customer service and outright lied to me. I went to the metro mattress store instead of going home and the salesperson indicated that, with only a few exceptions, most deliveries absolutely do come with set up. It was too late for the drivers to come back so we rescheduled for Monday night. I asked for some accommodations given the inconvenience. She said she would have to look into that and would call me back when she was next at work, that coming Tuesday. I have still not received a call. The 2nd delivery team was exceptional. Similar to the first, I was the last delivery of the day but they were friendly, effficient, and provided great customer service. Given this mixed experience I would think twice about using Metro Mattress again. I have had good experiences with the products, but I don't appreciate being lied to or treated rudely, or being ignored when I have made a request.
14:11 08 Aug 18
I have a pillow that I cannot live without and figured I better get another before they aren’t made anymore. I found one at Metro Mattress AND it was on sale. Online ordering was a breeze and shipping super fast! I’m thrilled to have a second of the best pillow ever : )
14:27 08 Aug 18
Online ordering is simple, and quick. User friendly website in/out in 7 mins. I placed and order for pickup, I received a text message and a follow-up call it was ready to go. Great customer service.
02:24 09 Aug 18
Excellent knowledgeable staff... quick delivery from personable efficient delivery men. Very pleased. This was a (6th) Birthday gift for my GrandSweetie... it’s awwwwl she wanted.
15:01 13 Aug 18
When we walked into Metro Mattress, my husband and I were clueless on what to look for in a new mattress. So much has changed in the last 10 years since we bought our last mattress, which was also purchased through Metro Mattress. Jennifer came over right away and made us feel comfortable. She was very thorough educating us on many of the mattresses. She asked a lot of questions to understand what we needed and wanted in a mattress. After laying down and trying multiple beds, we found our mattress. We ended up purchasing a Tempur-Flex Breeze Queen set. We are excited for its delivery this week. We are also very thankful for the time and educating us on the pros and cons of mattresses. Thanks again to Jennifer for taking great care of us. Michelle and Mark
21:04 07 Oct 18
We had a very stress free purchase. The two gentlemen, Kesaan & Ryan, that assisted us were very professional. We would recommend metro mattress to everyone.
02:05 23 Oct 18
I was greeted by Sean. He was very perceptive and caught onto exactly what I was looking for. I got a detailed tour of each mattress according to my needs. The payment was easy to understand, and he told me exactly what I needed to do and what to prepare for when I receive my mattress. I am very happy with my experience and very excited to receive my new, long overdue mattress.
13:39 14 Nov 18
Fulfillment of our online order for 2 mattresses was less than 24 hours. The delivery was fast and efficient, and the whole experience was seamless. Thank you, Metro Mattress. Three bedrooms in our house are furnished with new state of the art beds thanks to your company.
14:30 24 Nov 18
Ryan was a great sales representative. He was able to give us details on all mattresses we tried out, and in the end, we were able to find the perfect mattress in our price range!
23:29 09 Dec 18
Shopped at all the local companies and returned to metro. Great customer service, highly recommend Ryan! He did a great job!
18:51 16 Dec 18
I am the manager of our John Glenn Metro Mattress. I'd just like to let guests know coming into this location, they're dealing with 2 individuals that not only can relate to guests that have health/back issues(as we do also), but also individuals that care about each and every guest coming through our doors???? .So if you're in the market for a new mattress/sleep system, we( Kessan and Ryan) look forward to taking care of each and every guest for now and each and every future needs that our guests need. Happy Holidays, and we look forward to seeing you all in the near future!--Ryan
17:26 18 Dec 18
We love our mattress and the service. Ryan was an amazing salesperson so full of knowledge and he even helped deal with our kids. Thanks Ryan
21:58 24 Dec 18
The sales staff was very helpful and at the same time not pushy at all. I actually learned a lot about selecting a mattress. I would recommend giving Metro Mattress a try.
13:59 02 Jan 19
I made a purchase online and had a great experience! It was easy to find what I wanted. The price was perfect and delivery was fast! I would definitely recommend to others and I will be making future purchases. Thanks!
John A. Kleaka
18:34 14 Jan 19
Ryan our salesperson was exceptional. He took over two hours with us trying to find our Perfect Mattress. I would highly recommend him and your store.
04:53 16 Jan 19
The salespeople here are experts. They truly want to get you into the BEST bed for you and your individual or couples needs. They make it into a science. The bed I got 2 weeks ago is by far the greatest one I've ever had in my life. They listened to hubby's and my needs. The delivery guys were so nice too!
19:34 15 Jan 19
I got the beautiful mattress I wanted at a great price with Incredible customer service and I didn't even have to leave my home. Paula at the Wolf Road store in Colonie New York is incredible! She answered all my questions and help me get financing within minutes. And next day delivery!
17:24 02 Feb 19
Had a great mattress shopping experience! The salesman, Ryan was very knowledgeable and very helpful. The mattress and our new pillows were delivered promptly the next morning.
00:47 17 Feb 19
Very clean and professional place. Was greeted with waters and offered to take our coats. We ended up buying a mattress but the whole process seemed to take awhile. The salesman was very smart and knew was he was talking about but went a little over our heads on some things. Glad this hunt is over!
16:29 28 Mar 19
I recently purchased a Tempur-pedic Hybrid mattress. I went to your John Glenn store, Syracuse, NY. Ryan, store manager, was the individual that assisted me. He was very knowledge and very detailed in his explanation of all the different types of mattress you had in your store. He took a lot of time with me. I did not feel rushed to make a fast decision. I would recommend to anyone to go to your John Glenn store and ask for Ryan to for his assistance.
23:18 31 Mar 19
The sales rep was Ryan and he could make paint drying on a wall seem interesting. Very personable and knew what he was talking about. I got my dream mattress and couldn't be happier
23:37 28 Apr 19
We thoroughly enjoyed the excellent service we got from Ryan and Jenn! Very professional and knowledgeable and understood what our needs and price limit was and accommodated everything for us. We got our new mattress the next day! Could have had it the same day but was too late in making our decision. We love our adjustable base and new mattress and know we will be very happy with it for years to come! Thank you Metro Mattress you guys are #1!!
17:41 12 May 19
Bought a mattress a fear years ago and needed to replace it. Inquired to see if it was under warranty still and Ryan C helped us and made the process very easy. It ended up being covered and when we went to get our new one he was so helpful. We also bought new pillows. He helped us to make sure we found the perfect ones for us. He took his time and made sure we were happy with everything before we left. HIGHLY recommend this store and him!
19:32 31 May 19
I did not like the person that I dealt with. He was a fast talker and I didn't realize until after I got home that the mattress was a clearence mattress; which means you buy it as is and could not be returned if my granddaughter thought it to be uncomfortable. When I went back he assured me that the mattress I purchased had never been on display nor used.
18:52 15 Jun 19
It was an easy process the ordering online, the confirmation, and set up. No complaint's here. Thank you Metro Mattress The delivery boy even yes ma'am me. I wish I gave a tip.
23:05 30 Jul 19
Great service and very helpful! Ryan was awesome at my store on John Glenn Blvd in Liverpool!
23:54 06 Aug 19
I Chatted online and had my order done in 10 minutes. Delivery set for 2 days. I would definitely recommend Metro Mattress to everyone.
18:24 11 Aug 19
Very generous and all about ur needs....very good experience for buying my mattress
17:09 21 Aug 19
Really great experience at the Metro Mattress clearance and showroom store! Shawn was very helpful and was able to quickly help us determine what we liked and help us get an amazing clearance deal on a mattress which is exactly what we went there for! I have purchased three mattresses (all of them are still in great condition and used in various places) from this store and it really is the best for all budgets!
16:35 23 Aug 19
Paula helped me find the mattress within my budget and went above and beyond to get the cover to the store I was picking mattress up from, awesome service from start to finish!
16:36 28 Aug 19
I actually ordered a bed, box spring and frame online. The process was simple & fast. They called within a couple hours and setup delivery for the very next day. Delivery was on time and products quality is good. The only reason I'm taking 1 star away is because the setup guys left a bar and some screws under the bed. Idk why. Not sure if they were extra parts or if they forgot to put the bar on and were too lazy to fix it. They didn't say anything about it. But it seems secure without it so idk.
19:35 15 Sep 19
Ordered on-line and received a telephone call early the next day to arrange delivery. White glove delivery! Metro Mattress has been my mattress store of choice for 20 years. I did do some comparison shopping and as usual, Metro Mattress had the best price.
01:49 17 Sep 19
Fantastic! Jon, my salesman, really knows his stuff. He asked pertinent questions to ascertain my specific needs. He is very knowledgeable about the products, and made sure I understood everything. All my questions were answered, and I I know I made an informed decision. He also was extremely pleasant and made it a great experience. Can't wait for delivery.
19:46 26 Sep 19
Obviously I needed to replace my mattress. This is usually an embarrassing thing to do...laying down on various mattresses in your preferred sleep position while talking to a complete stranger is just plain weird. However, Ken G. made me feel very comfortable throughout the entire process. He listened to what I needed, showed me a few mattresses which fit those needs, gave me feed back, and gave me an amazing price. Ken even looked up an old purchase I had made and gave me a solution to a problem i was having with the unit after 10 years of use! I will be back soon to fix that issue and will definitely recommend Metro Mattress and the John Glenn store in particular to friends and family!
18:55 25 Sep 19
So far so good Haven’t received item yet but all has been great so farHelpful and communicative
12:53 29 Sep 19
My experience with the salesperson KennyG was excellent. I appreciated him sharing his knowledge of the structure of the therapedic mattress along with finding this type of mattress in their warehouse that fit my budget.
19:00 12 Oct 19
Great service with next day delivery ????Knowledgeable, friendly, staff...real people. Good selection at an affordable price. Gabe and his team ????
17:42 25 Oct 19
Gabe offered an excellent shopping experience. He was candid and refrained from any superfluous sales tactics and stayed to the point whilst remaining courteous (and mindful that we were in a time crunch with a sleeping infant with us). We purchased a King size temperpedic hybrid and Gabe was able to hook us up with next-day white glove delivery and removal of our POS old mattress. Great experience overall.
20:13 04 Dec 19
Salesperson was informative and pleasant to work with. Upsold us on a protective cover for the mattress which helps agains dust and water. So we asked if they would throw in a free pillow and they were more than accommodating. Staff was friendly. Overall very good experience.
15:53 28 Dec 19
Overall great experience. Salesperson was very friendly and informative. Had a earlier delivery then planned but better then late. Thank you!!!
21:16 29 Dec 19
Ken was a pleasure to work with. He was very laid back and not pushy at all. He was very willing to work within my price point and got me a better deal than I could have ever hoped for! I highly recommend Metro Mattress in John Glenn if you’re shopping for a new mattress.
23:42 01 Jan 20
Ken G was our sales representative. Was very professional, knowledgeable, and not pushy. Highly recommend.
17:42 11 Jan 20
Excellent experience with Metro Mattress! John at the store on Delaware was super friendly and accommodating with scheduling and the delivery team, Josh and Angelo were awesome. No more counting sheep to sleep!!
23:08 22 Jan 20
Gabe was our salesperson and he was awesome working with us and our budget. He got us a very nice bed for close to what we wanted to spend and he worked it and finding reasonable alternatives that helped. Gabe was also very honest which was super important to us. THANK YOU Gabe!!!!
17:30 15 Feb 20
The staff was awesome. All had great personalities and answered all our questions. They provided a first rate experience and if I could go back I’d buy several more mattresses from them. The price was great and they promised 1 day delivery. We look forward to this mattress a lot. Highly recommend the store and staff.
23:25 17 Feb 20
12 yrs ago bought a mattress @ Metro in New Hartford NY with 10 yr warranty. Very pleased with it 12 yrs later but needed a new one. Today (02/17/20) we went to Metro in Rome NY to buy another new mattress. Loved the salesman Carey! This guy was very knowledgeable-not pushy and a great personality! He knows his stuff and was great to deal with. I would recommend going to this store.
01:02 28 Feb 20
We had a great, easy and quick experience at this store. Kevin aka Kenny G was knowledgeable and very easy going. We told him our budget and he found the best bed to fit our comfort needs and our budget. Would highly recommend!
15:10 13 Mar 20
I needed a mattress quickly and could not make it to the store. So, I used the on-line chat feature and choose a mattress. The experience was great, the on-line chat feature was flawless and I got a great mattress!
00:21 06 May 20
Joel was so helpful! I had to get a mattress delivered to a family member during the pandemic, and he helped me select a mattress and walked me through a safe plan for delivery. Thank you!!
14:29 18 May 20
Ordering was a breeze! On-time and contactless delivery by a very polite young man; I was so pleased. Excellent products and service. Great job!
18:11 16 May 20
Excellent people, who are willing to help you figure out exactly what you need. Very patient, friendly and knowledgeable. Fantastic sales are going on right now!
23:23 21 May 20
Super friendly, and will always find the best mattress for you! They take their time really trying to help you! If you ever need a new mattress, sheets, or pillows, go here! You will not regret it!
18:18 26 May 20
Super easy purchase of new mattress and box spring. Made appointment over the phone. No lines no waiting!! Extremely helpful sales person.
21:28 05 Jul 20
A sign of a good customer representative is that they get to know their customer’s need and use their expertise to make the best recommendation which will be in the customer’s best interest. Laura exhibited all these qualities when I took my parents to the store. She was very knowledgable, attentive and genuine. We had an amazing experience and bought what we needed. Thank you Laura!
00:16 05 Jul 20
Gabe was extremely helpful in finding us an affordable mattress in a timely manner. Staff associates were very helpful and knowledgeable and made buying a mattress simple. If I had to buy another mattress I would definitely be going here again!
William Cosme Jr
18:54 06 Jul 20
Had a great experience. Walked in and out within 15 minutes. Gabe was helpful and professional and I was able to get what I needed at a fair price.
21:33 22 Jun 20
Great experience over on John Glenn Blvd in Liverpool. This is our second mattress, this one for our daughter. Knowledgeable and friendly service; and most importantly efficient. In and out quickly!
23:52 01 Sep 20
Gabe was a wonderful salesman! Very patient. He was very helpful! Would recommend him to anyone. Definitely coming back !!
16:13 26 Aug 20
We went to Metro on John Glenn Blvd. We spent over an hour with our sales rep, Gabe. He was very patient with us. He didn’t push a certain product. He made sure that we found the most comfortable mattress, within our budget. Very positive experience, thank you.
00:39 17 Aug 20
Zero stars if I could. All sales are final period. No matter what you buy you are stuck with it. I was talked into buying a $299.99 cooling mattress protector to get the 30 day comfort guarantee not knowing that it did NOT apply to the mattress protector. The mattress protector is thicker than a basic waterproof one and fits very tight and made the mattress hard. This mattress protector is not good for a spring air Jamestown mattress. This was my second purchase and my last from metro mattress.
14:04 14 Sep 20
Quickly unloaded the load I was delivering there.
22:24 21 Sep 20
Called & spoke to Gabe. I had checked it out online beforehand so I knew what I wanted. Walked in the door...Gabe greeted me w mask on & and elbow bump & BOOM... done. My daughter gets her new mattress delivered the next day! Easy peasy! And she got a free set of sheets! Great experience!
14:50 26 Sep 20
So easy to choose a mattress online. Received a call in less than an hour for delivery. Second time I have gone to Metro Mattress with absolutely no problems. Don't go anywhere else to buy your mattress.
23:35 07 Dec 20
I was very happy with my shopping experience at MetroMattress on John Glenn. Gabe was very helpful and we left happy with our purchase. We have purchased from this store before and have always been happy with their customer service!
00:34 26 Nov 20
On line shopping was the way to go for me in today’s world . I was shopping on line today and having it delivered tomorrow . Sales representative was the best ever and informative.
00:15 28 Apr 21
Steve was very helpful and patient with me. I "tried out" laid on several mattresses and he didn't try to sell me on any of them. He just wanted to make sure I was comfortable with my selection.
Ross Rizzilino “Rizzilino” Levey
02:48 16 Jan 21
I ordered this mattress online. Within 3 days I was contacted by MM, they scheduled delivery the next day. Delivery guys got there early but waited for me to get home! They made the process very easy, took my old mattress away, and were very friendly and accommodating! The mattress is unbelievably comfortable and was worth every $$!! I definitely recommend the product and the service provided by Metro Mattress!
12:21 26 Mar 21
It was a great experience. The gentleman work very well with me when I told him the price range it did not change their way of treating me that really meant a lot, I was just important as someone buying a $3,000 mattress to someone buying a $600 mattress I definitely will tell others about this store
14:35 18 Mar 21
The salesman was very patient with all our questions. The two delivery people were efficient, took the time to adjust the supporting box. New mattress is very comfortable.
17:43 22 Apr 21
Great salesman, in and out in 20 minutes. Got an awesome new tempur adapt California king mattresses.
14:48 07 Jun 21
Wonderful experience as always!!!! People are so friendly and always willing to answer all my questions. Thank you for the great customer experience!