REAL REVIEWS, REAL PEOPLE
Every review on this page has been submitted by a real, verified Metro Mattress customer on Google and Facebook.
Google Rating
Based on 20953 reviews
Melanie P.
19:21 14 Mar 25
Jon greeted my wife and I with a very casual, helpful infused greeting which resulted in our... purchase that day with him! I would highly recommend him to anyone! We were very satisfied with his services and knowledge of the mattresses.read more
Robert H.
15:05 14 Mar 25
Great and timely service, everyone was really helpful and nice!
Mark N.
10:51 14 Mar 25
Jon, at Metro Mattress ,was very knowledgable and though we had intended to look only, we... purchased a mattress and foundation. He found a bed that after 10-15 minutes of lying on my wife ,struggling with sciatica was able to approve. He also gave us a deal and took some off as a customer that prefers to pay rather than finance. The bed is being delivered 2 days after purchase.read more
mrtwister360
02:29 14 Mar 25
Very nice place, the manager Shannon was very charismatic and will likely receive my business again... 👍read more
Mark M.
21:29 13 Mar 25
Katlyn very helpful in picking out the mattress that would fit our spare bedroom. Great experience.
Mary L.
20:23 13 Mar 25
We had a very good experience looking for a new mattress , did not get too much pressure from the... salesman, which gave us time to decide which was best for us. Jake did a good job in showing what was available to us.read more
Kip M.
12:25 13 Mar 25
Sales person was very helpful and we found the mattress that best fit us and our budget!
Dan M.
22:49 12 Mar 25
Rob was great, really friendly and good service.
Vincent L.
21:29 12 Mar 25
The salesperson Gina was very helpful in helping me to select a mattress. It's also great that... Metro Mattress is one of very few places that does not charge for delivery.read more
yvonne B.
20:54 12 Mar 25
Our experience was absolutely amazing! Kyle from the Cortland store was fantastic! He never... pressured us with buying our new mattress, considering our previous one is 21 years old. I wish ALL associates were as good as Kyle. He made our entire purchase and time there a very relaxing and stress free experience. Thank you again Kyle!read more
Linda P.
13:38 12 Mar 25
Chuck O.
20:03 11 Mar 25
The management person was very friendly courteous and knowledgeable. He went above and beyond to... meet our needs would recommend Metro Mattress to everyone we know.read more
Jeffrey H.
20:03 11 Mar 25
Milton in the Webster store was very helpful and knowledgeable. He did a great job setting us up... with a new mattress we think we will love.read more
Kathy G
17:21 11 Mar 25
Nick was very knowledgeable and helpful in finding the perfect mattress.
Maureen H.
16:43 11 Mar 25
We went mattress shopping on a Sunday and needed a mattress and box spring that day. Metro... mattress made it happen! We were able to get what we needed that day without any problems. The store we were at unfortunately didn't have what we needed, but the gentleman working made the necessary phone calls and pulled it all together for us. Great experience!read more
Robert R.
23:44 10 Mar 25
Georgena M.
23:33 10 Mar 25
Very happy with the excellent service.
Bernadette G.
20:00 10 Mar 25
I love this place! The staff are very helpful and this is the second time I have gotten a bed from... Metro Mattress and I'm satisfied 😌 completely !read more
Kayla M.
16:59 10 Mar 25
Justin was amazing. He took me through several mattresses to find me the perfect match. He was very... knowledgeable and able to save me some $$$!read more
Simone A.
16:41 10 Mar 25
Sales representative was curtious, friendly let me know all my options!!🎯💯
Thor L.
14:40 10 Mar 25
Great service. They were more committed to me purchasing a mattress than I was buying one
Sarah C.
14:22 10 Mar 25
Morgan went above and beyond to share her knowledge and expertise. We walked away with a new... mattress, pillows, and sheets. Thank you for your patience and time.read more
Jennifer T.
00:59 10 Mar 25
Side sleeper and intense back pain with our old mattress. Austin took the time to listen to our... needs and recommended the best bed along with the best pillows. I have been sleeping 2 nights with the new mattress and when Austin said he was almost 100 percent sure we wouldn't be returning the mattress he was right! My back pain is gone along with hip and I am sleeping through the night . THANK YOU SO MUCH AUSTIN FOR EVERYTHING !read more
Tom N.
23:33 09 Mar 25
Wondering experience at Metro Matress, Will is an amazing product consultant, professional and... knowledgeableread more
Beth V.
18:36 09 Mar 25
Terry was knowledgeable, giving us the information and time we need to make a decision. We never... felt that he was working to “sell” us.read more
Boogie M.
02:43 09 Mar 25
John was so great I appreciate the time he took out with us showing his different mattress great job
Life With M.
01:33 09 Mar 25
The gentleman, Mark, that took care of us was amazing, helpful, and very personable. The young lady... that was there this evening was very nice as well. I would definitely recommend to a family/friend. They deserve a raise!!! Keep up the great work.read more
SHIRI S.
21:50 08 Mar 25
Very helpful and knowledgeable. Also got great deals on new mattresses for both my daughters.... Highly recommend.read more
Brittany L.
20:01 08 Mar 25
Cory was wonderful and really helped us make the right choice for our new bed! He was very... knowledgeable and patient. 100% recommend!read more
Eric H.
18:57 08 Mar 25
Ray and Nick were awesome, great service and experience finding what works for us. Highly recommend... .read more
Michael T.
17:02 08 Mar 25
Nick is fantastic. Very knowledgeable.
Danny S.
15:40 08 Mar 25
Karen S.
14:25 08 Mar 25
Excellent service
Shannon L.
01:08 08 Mar 25
Frankie was super knowledgeable and SO GOOD with my twin 12 year old boys. I have one son on the... autism spectrum and he can be repetitive, sometimes irritating those he meets but Frankie was patient with him and included both boys in the conversation for their new beds. He didn't try to upsell anything to this single mama and everything about this visit was great and I left happy for my purchase. Highly recommend Frankie!read more
C T.
18:10 07 Mar 25
joe C.
10:22 07 Mar 25
It. Was quick and easy to pick out a mattrress
Erin S
23:14 06 Mar 25
Rob was very helpful and knowledgeable in helping us choose 2 new mattresses. He was very... personable and no pressure to buy unnecessary add ons. I highly recommend Rob and this location.read more
Raquel G.
21:23 06 Mar 25
Mr Jo really was a big help. Thanks again
Michael M.
21:21 06 Mar 25
Eion was very helpful, he could answer any question and even gave advice. He made buying my first... bed a breeze. Thank you!read more
Jason S.
00:29 06 Mar 25
Mattress delivered fine and left in correct spot. Polite delivery men.
Neal and Darleen N.
22:22 05 Mar 25
Very knowledgable staff.
Kami J.
20:42 05 Mar 25
Robert E.
19:15 05 Mar 25
Jeffrey T.
17:02 05 Mar 25
Very good experience. Service was terrific!
Thomas S.
00:49 05 Mar 25
Tim H.
20:48 04 Mar 25
Always a great experience. Monica did a great job helping me get what I needed.
Chris S.
19:47 04 Mar 25
Cory was excellent help in finding what was best for me. He was knowledgeable and professional.
Dennis S.
17:34 04 Mar 25
Fast friendly service, quick delivery.
Facebook Rating
Based on 2796 reviews
C J Avant S.
18:48 04 Sep 24
yes! the service was awesome! Justin was a great help in our decision
Tim M.
23:54 03 Sep 24
Great service, Kyle was very knowledgable and very helpful! Thank you!
Elizabeth H.
15:17 12 Aug 24
Justin at the Big Flats, ny metro mattress store was great. he was very knowledgeable and friendly.... recommend asking for Justin if you plan to shop there.read more
Emily L.
17:56 06 Jul 24
Chayton was amazing! He keeps a neatly appointed and organized store (N. Kingstown, RI) He was... knowledgeable, friendly and professional. Delivery was prompt and painless. We had our first sleep on the mattress and adjustable bed Chayton advised us on. Worth every penny! We recommend this store and Chayton especially.read more
Fred W.
19:20 28 May 24
friends knowledgable and professional
Harlod C.
11:08 04 Apr 24
Good works deserves good recommendation I saw testimonies from several people on this page talking... about Mrs MELISSA LEPORE and I also decided to give it a try if I would share mine also. I made an investment of $1,000 with her and got $10,300 payouts without stress. thanks alot ma ,you are heaven sent I highly recommend her to you all and you will be glad, to have her contact via
WhatsApp:+1 (765)351-3234
Email:[email protected] https://www.facebook.com/melissalepore418fxread more
WhatsApp:+1 (765)351-3234
Email:[email protected] https://www.facebook.com/melissalepore418fxread more
Sue R.
23:24 18 Sep 23
We bought our new mattress at Geneseo Metro Mattress .Service was exceptional and Matt was so... patient and answered ALL of our questions!!! Highly recommend.read more
Lisa S.
19:24 22 Jun 23
Lisa Very helpful and accommodating!!
Tracey Y.
21:15 11 Jun 23
Maren was exceptional. She was kind, patient and knowledgeable.
Jenn C.
19:11 02 Jun 23
Prices and will find out when I receive order if the quality is fair to price
Lori Cohen S.
21:16 28 May 23
I like the ease of purchase, plus the take away of old mattress. I also liked the sleep test for... different kinds of firmness.read more
Carol E.
18:37 25 May 23
Stopped in unplanned and purchased new mattress and box springs from Chuck on union road! Great... experience and comfortable environment.read more
Carrie S.
15:29 24 May 23
Cherie gave me so much knowledge about which mattress I should choose. I bounced from one to the... other, and she told me all about them. She recommended one that I purchase today, and I am very thankful for her patience and judgment. Everything went very quickly, and I am very satisfied with my experience.read more
John Z.
21:16 22 May 23
I was in and out in 20 min and all was good on a delivery date. They were prompt and courteous.
Mike P.
18:36 19 May 23
James Heath assisted my wife and I in the purchase of a new mattress. He was very knowledgeable,... asked good questions, and listened carefully to determine our needs. With his help we were able to narrow down the list of mattresses that would work for us, and, in the end, we were quite happy with the mattress we selected. He was thorough but not high pressure. We would recommend him to anyone who is in the market for a new mattress.read more
Linda P.
00:09 17 May 23
Terry was awesome! Very knowledgeable and pleasant to work with. Great selection
John M.
19:39 16 May 23
it was fast, quick and easy. I told the guy what I needed and he knew exactly what to give me.... James Heath was the salesman. he did a great job and made the process very easy.read more
Faron L.
16:51 16 May 23
Very good experience and happy with my new mattress
Connie C.
00:10 11 May 23
Very good place to do business with very helpful I give it5 stars for sure
Lou R.
23:06 08 May 23
Will did a great job explaining the vast differences in products, without the hard sell tactics at... other companies useread more
Steve B.
22:21 07 May 23
customer service was great
Eric Jon M.
22:32 06 May 23
Kyle Hawk answered any questions and help us find the right match for our needs.
Lynn Thur E.
17:10 06 May 23
The gentleman who helped me was wonderful!
Anh N.
20:40 04 May 23
Jon was so nice he’s a good service
Chuck I.
19:45 04 May 23
Sales person was very helpful and was not pushy on selling some thing we did not need
Sierra F.
01:02 04 May 23
Jack was so helpful and nice! Really enjoyable experience!
Mary Ann W.
04:00 02 May 23
I was a desperate shopper in need of help. I was greeted by Terry who proceeded to explain the... process of selecting a Mattress specifically chosen for my specific needs. Terry proceeded to show me mattresses , explain the details of each one. I made the purchase with the excellent assistance of Terry.
I highly recommend Metro Mattress in Cortland N.Y
Thank you
Mary Annread more
I highly recommend Metro Mattress in Cortland N.Y
Thank you
Mary Annread more
Paul M.
17:50 30 Apr 23
Professional nice to talk to price wasn’t too bad
John F.
20:24 29 Apr 23
Worked with Stefon - Regional Manager for Rochester & Buffalo - outstanding customer service -... beyond professional. Will mist definitely refer and recommend going forward with mattress needs.read more
Rose AnnRi S.
19:45 28 Apr 23
Being thorough as to what is available for my specific needs!
Bari F.
15:01 28 Apr 23
Metro Mattress in Glenmont was excellent for service and prompt delivery. I had fun trying... mattresses and found one that is just right. my salesperson was a great help, encouraged me to take my time and made the purchase process easy.read more
Jeff C.
12:03 28 Apr 23
Back on April 24, 2023 I stopped into my local Metro Mattress store here in New Paltz, NY. Here I... met Tim Roger, the assistant for this store. He expertly helped me through the process of finding just the perfect mattress that I desired.
It so rare to find quality customer service these days. It was a pleasure doing business with a professional such as Tim.
In closing, my mattress is scheduled to arrive tomorrow. Looking forward for a good nights sleep.
J. Cierniakread more
It so rare to find quality customer service these days. It was a pleasure doing business with a professional such as Tim.
In closing, my mattress is scheduled to arrive tomorrow. Looking forward for a good nights sleep.
J. Cierniakread more
Marcia G.
22:27 24 Apr 23
Very helpful, informative and friendly.
Joan S.
19:59 24 Apr 23
Kessan was very patient, informative,and very attentive to my husband who has Parkinson’s. I think... he helped us pick out the perfect mattress for our individual needs.read more
Lola W.
14:26 24 Apr 23
I stopped at the Metro Mattress in Norwich NY, knowing exactly what I wanted and checking out the... prices. I was welcomed with a friendly greeting and received immediate assistance. The salesman was very knowledgeable about the products he was selling and answered all of my questions. I purchased the second bed I looked at and am very pleased. I actually ended up with an excellent deal on the exact bed I wanted, as well as a few freebies I didn’t expect. How often does that happen?
I highly recommend Metro Mattress and plan on making future purchases at this store.read more
I highly recommend Metro Mattress and plan on making future purchases at this store.read more
Lisa G.
13:06 23 Apr 23
Very helpful in understanding what we needed and made good recommendations. Provided different... price options to consider. Salesperson was not pushy.read more
Mark F.
01:24 23 Apr 23
Metro Mattress is a very easy business to deal with Tommy D made it very easy for me to get a new... mattress. Thank you, Metro Mattress.read more
Debra F.
20:22 21 Apr 23
The Cortland, NY store has a very good selection of mattresses and our salesman, Kyle, was very... knowledgeable and great to work with. He helped us a lot in
deciding exactly what we want type of mattress we were looking for. Highly recommend, as it also supports our local economy.read more
deciding exactly what we want type of mattress we were looking for. Highly recommend, as it also supports our local economy.read more
Dave P.
13:45 20 Apr 23
Salesman helpful and experienced not pushy gave us just what we needed
Stephanie M.
20:54 18 Apr 23
I had a very good experience with metro mattress in Horseheads NY . Steve helped my find the... mattress for my budget with no pressure to up sell !
I recommend them. !read more
I recommend them. !read more
Mallaley D.
22:24 15 Apr 23
no pressure to buy high price mattress
Debbie S.
20:40 13 Apr 23
very nice people to work with
Linda A.
19:22 11 Apr 23
Paula was great, very knowledgeable
Katy J.
21:33 02 Apr 23
Friendly, understanding. Explained everything thoroughly.
Patricia G.
19:48 31 Mar 23
Thorough polite friendly service. Most importantly Arkell really listened to me
Megan Gray D.
17:26 26 Mar 23
Ridge and Paula were a ton of help with our purchase, answered all our questions.
They both are... great customer service associates!!read more
They both are... great customer service associates!!read more
George B.
18:41 24 Mar 23
Halley did an excellent job getting what we needed. Pleasant knowledgeable and with a discount!!... Awesome experience!
Thank you !read more
Thank you !read more
Deborah S.
18:40 23 Mar 23
James was a knowledgeable, helpful sales associate.
Anita Martini Z.
20:13 21 Mar 23
Sales man Mike was very helpful and accommodating I would give it five star .
Jean D.
18:41 19 Mar 23
The mattress sales was great however the delivery wasn’t as good. Scratched my wall going all the... way up the stairs. Now my husband has to repaint the stairs wall, not happy at allread more
Jason N.
01:24 18 Mar 23
My wife and I got the perfect bed after looking at a couple different choices. Shanan was more than... helpful and I will be returning for a new bed for our daughter.read more
Shanan L.
17:51 02 Mar 23
Out standing product and service!!! I own a bed anyone else in Olean shopping anywhere else. Can’t... own!!!read more
Kettly A.
18:49 01 Mar 23
Very time efficient and staff was very friendly.
Cindy B.
21:14 24 Feb 23
Lovely people to deal with. They went above and beyond. I had worked with another company prior... where you just smother customer and metro vastly better.read more
ManCo C.
21:24 21 Feb 23
Professional, courteous and very knowledgeable sales rep Asia made it easy for us to decide to make... our purchase at Metro Mattress.read more
Kevin J H.
01:11 21 Feb 23
Everything. Very courteous and knowledgeable
Patrick M.
12:20 20 Feb 23
Came in on a Saturday to see my friends son Eric, who works there showed me all the different types... of beds. The way they worked. The way mattresses are made all the bells and whistles and I’m buying very nice mattress getting it tonight. Can’t wait to sleep on it Eric was nothing but professional courteous 100% professional, I would highly recommend people to come and visit him via mattress. That’s how good he is.read more
Chris S.
21:07 19 Feb 23
Great selection. Affordable. And great costumer service. My experience was quick and easy with no... pressure. They gave me great information and options to help me make a choice that fit me best for my sleep problems. I would highly recommend them over the bigger box retailers.read more
Roy Shana M.
20:53 19 Feb 23
Friendly staff with great customer service skills offering a large selection to choose from....
One of the best most comfortable mattress/box spring at a great price too! Can’t beat it.read more
One of the best most comfortable mattress/box spring at a great price too! Can’t beat it.read more
Joyce L.
14:25 18 Feb 23
Employee Dale, st the Norwich store, seemed to be knowledgeable about products that he suggested we... try based on our input of needs. When we stated that just the mattress was what we would be purchasing, he showed us mattress covers but did not press us for purchase. We already had a waterproof cover & a “cool” mattress cover that we use over the waterproof cover.read more
Angel O.
19:26 17 Feb 23
Very professional and he knew exactly what I was looking for. Good price and warranty.
Jerry A.
17:03 13 Feb 23
Sales staff was top notch .
John B.
15:47 12 Feb 23
We needed two mattresses for a cabin. The salesman was friendly courteous and got us exactly what... we wanted, needed at a price we could afford. It was delivered the next day and set up. Great experience from beginning to end.read more
Jack J.
22:04 11 Feb 23
Pleasant experience, knowledgeable sales Mgr
Susan Castor F.
13:20 09 Feb 23
We had a great mattress buying experience with Eric in the Clifton Park store. He was knowledgable,... friendly, and very helpful. We will be recommending him to our friends and family!read more
Edward D.
20:11 08 Feb 23
Very knowledgeable associate
Debbie K.
16:17 03 Feb 23
I worked with Justin and he was wonderful. Provided great options being extremely knowledgeable... which helped my decision. This is the 2nd mattress I bought from them and will do it again when needed. Thank you Justin!read more
Sue O.
00:45 29 Jan 23
Caitlyn at Victor location was very patient to my needs and being indecisive. Even left the store... to do comparative shopping and returned to more good customer service.read more
Grabiel Berríos R.
21:31 22 Jan 23
Great and quick service!!
Hi from Rachel and her S.
22:11 21 Jan 23
The few ladies at the Johnson City, NY store were very accommodating to my daughter. Respected her... financial limits. Anticipated our questions. Showed her options. thanks ladiesread more
Kristin F.
23:12 18 Jan 23
John and Kyle were great. They took the time for me to find the perfect mattress. And it was on... sale!read more
Vanvan B.
23:05 18 Jan 23
The service is Excellent . The sales person is wonderful. A true sales person. Thank you.
Robin B.
18:29 18 Jan 23
Checked a few other places then stopped at Metro Mattress
Alex was very friendly compared to the... other places. He was very knowledgable
Not pushy and gave us a great deal on a better mattress than was offered at another business for more(and that place touted itself as being cheaper…much cheaper)
I think u get what u pay for and I feel we got a fair price on a great mattress
Thank you and thank Alex for a great job!read more
Alex was very friendly compared to the... other places. He was very knowledgable
Not pushy and gave us a great deal on a better mattress than was offered at another business for more(and that place touted itself as being cheaper…much cheaper)
I think u get what u pay for and I feel we got a fair price on a great mattress
Thank you and thank Alex for a great job!read more
Casey H.
22:13 17 Jan 23
Just purchased a mattress from the Elmira ny location. Very nice place and staff helped us out to a... T.read more
Cathy B.
18:39 13 Jan 23
I have always shopped at Metro masters for a mattress sales people are very good
Linda H.
00:27 12 Jan 23
Very friendly and I really like the choises they have.
Joe D.
19:36 09 Jan 23
my salesman did a great job on telling me a bed I cannot say anything bad about him cuz he did a... great job thank you very much and I can't wait to get my bed tomorrowread more
Caoimhghin M.
18:52 02 Jan 23
This was my first time visiting Metro Mattress and it was also my first stop for this shopping... venture. I had planned on checking out a few places and after talking to Zac, I decided that I didn’t need to. He was friendly, knowledgeable and provided me with a lot of good info. It may have been my first visit but it will not be my last!read more
Marlinda C.
00:42 01 Jan 23
We had stopped in Metro Mattress in Yorkville store to price mattresses and Jonny was our salesman... and he was very knowledgeable and listened to what our needs where and had us try a few different beds that he felt would suite or needs and he was very knowledgeable on each one and was able to ask our questions and was very up front with us on everything. Jonny made our experience a really enjoyable time and we ended up purchasing a bed that we weren't even considering ,but because of Jonny suggestions and knowledge he has on their beds he had us try it and we ended up liking it. Thank you Jonny for your outstanding service and knowledge.read more
Lori S.
00:45 30 Dec 22
In search of a new bed I headed to Metro Mattress on Transit Rd. Paulie was not only very... professional but friendly, no pressure and very helpful.
So excited to get my new bed tomorrow.
I had a great experience and would highly recommend Metro Mattress. Ask for Paulie.read more
So excited to get my new bed tomorrow.
I had a great experience and would highly recommend Metro Mattress. Ask for Paulie.read more
Nora S.
20:29 28 Dec 22
I had a very good experience with Brian. He was able to explain the difference between different... mattresses .read more
Bernadette C.
17:10 23 Dec 22
Mike the salesman was great No pressure compared the different mattresses and reclining bed frames.... I told him I was going to his competitor to check out there price I would come back one way or another to let him know. Well hands down Mike won best price and customer service which I value very much. I would recommend him 100%read more
Carmelo B.
10:46 08 Dec 22
Beautiful Store, Assistant Great
Heather G.
16:38 06 Dec 22
I would recommend Metro Mattress Vestal. Josh helped me find the best mattress to fit my individual... needs and got me the best possible price.read more
Sabrina I.
17:22 04 Dec 22
the gentleman who is the manager in the Olean store was very helpful and very nice at helping me.... the delivery service was on time and was very friendly and politeread more
Vic F.
22:17 03 Dec 22
no hard sales approach good service
Christopher J M.
23:18 02 Dec 22
Honest evaluation of features on a variety of items from sales person. Delivery and haul away... services offered, which was great. Friendly and helpful staff. Would recommend visiting if shopping for a mattressread more
Kent S.
16:53 02 Dec 22
Pat was great and completely honest and upfront when buying a mattress for my son. Nice Job Pat in... Geneseo..We will definitely be coming back for our King size mattress for our room.read more
Bernes W.
04:58 30 Nov 22
Meghan knowledgeable patient friendly sale person
Debbie P.
21:43 27 Nov 22
The service was very good
Jack Rease J.
23:23 26 Nov 22
excellent service and excellent delivery. Highly recommend!!!
Angie B.
20:52 25 Nov 22
Best salesman , fast service