REAL REVIEWS, REAL PEOPLE
Every review on this page has been submitted by a real, verified Metro Mattress customer on Google and Facebook.
Google Rating
Based on 21247 reviews
Susan E.
11:03 13 May 25
Frankie was very knowledgeable and friendly in helping us to buy a new bed and mattress. We were... very appreciative for his patience while my father slept on his new bed.read more
Victor C.
00:15 13 May 25
Friendly courteous personnel.
Ray N.
23:03 12 May 25
Very professional!
Teresa I.
22:55 12 May 25
Elvedin was awesome. You should give him a raise and promotion.
Tammy L.
20:03 12 May 25
Ricky B.
18:24 12 May 25
I was approached by a very polite and friendly salesman. It took me some time to choose but he was... very patient.He’s very professional.I think he’s the reason I made the purchase.Great GuyR Bryantread more
Tite L.
18:15 12 May 25
First time at the store, Steve the salesman was so professional went directly to what I wanted... .great selection of mattresses I definitely go back if update my mattresse.read more
Yuxuan H.
16:46 12 May 25
I want to give a big thank you to Angela for helping me find the perfect mattress! I went there... with my mom the first time and she’s so professional, welcoming, and patient. I highly recommend visiting this place if you're in the market for a new mattress.read more
Beth B.
20:21 11 May 25
Bert was very knowledgeable and accommodating. I would highly recommend Bert as a sales person. He... was professional and courteous. He also had some help from Shawn on a couple of questions.read more
Cathy C.
18:37 11 May 25
Sales rep was friendly and informative. Haven't received delivery yet but hopping my new mattress... helps me sleep better.read more
M M.
10:53 11 May 25
Kamren was very knowledgeable and helpful
Christina N.
23:49 10 May 25
We bought a queen Mattress with the help of Tommy D. Great advice and was very knowledgeable!
Ashley Z.
23:33 10 May 25
Tommy D was super helpful and knowledgeable! He helped us decide on a pro breeze medium hybrid... tempur-pedic mattress. His customer service was top notch and we would highly recommend!read more
Lauren A.
20:49 10 May 25
William was very helpful with us finding the mattress that we wanted
Leonard S.
20:08 10 May 25
I was surprised, they more than met my expectations..
Liz B.
04:35 10 May 25
I went to Metro Mattress to purchase a new bed and mattress. Jake was the employee who went out of... his way to show me the different styles of Mattress and stay within the amount I wanted to spend.Thank-you Jake for all the help you gave me. You really went out of your way to help me. Thanks, I Jakes.read more
May O.
23:23 09 May 25
Lacresha B.
23:11 09 May 25
John was so helpful, knowledgeable, patient, and kind. I didn’t feel pressured to buy but ended up... getting re perfect mattress! Thanks John!read more
Alessandro S.
23:07 09 May 25
We just got a mattress and bed from Metro Mattress Lansing.Ron and the whole team have been... incredible, from helping us choose the right mattress for our needs to the delivery and assembly. We will see over time how the mattress turns out, but so far we have been super satisfied.read more
Mark H.
23:01 09 May 25
Frances W.
22:32 09 May 25
Shanan was great. Answered all of our questions to ensure we are making a great investment in our... sleep. He gave us one of the most enjoyable shopping experiences. Thank youread more
Robin W.
20:24 09 May 25
patient, knowledgeable, found what I was looking for
Mary T.
20:07 09 May 25
When attending MetroMattress in Oneonta Courtney was awesome! She was very helpful and worked with... my daughter to find her a great mattress and boxsprings. It would be great to see her more often in Oneonta. I would give our experience a 10 out of 10. Thank you for helping us Courtney!!read more
Connor O.
17:14 09 May 25
Great service. Steve helped us find the right bed without being pushy etc. Very good service and... selection.read more
Justin G.
13:07 09 May 25
The store had a great selection of the mattresses and adjustable bases that I wanted to try. ... Courtney was very friendly, helpful, and patient. The purchasing process was quick and easy.read more
Richard J.
00:18 09 May 25
Product was torn. I called Justin and he made it good with a different one. Great job.
Julia S.
20:40 08 May 25
Sean was very knowledgeable on the mattresses in the showroom and answered all my questions. I’m... not ready to buy a mattress right now but I did purchase a pillow which Sean helped me pick out. When I’m ready to make the choice on a mattress I will definitely go back to Sean!read more
Salome M.
16:46 08 May 25
An amazing place with an amazing kind lovely worker.
Jane A.
16:12 08 May 25
The employee’s where wonderful and helped me out very much!!!!!
Kim P.
15:36 08 May 25
Chris O.
02:37 08 May 25
Tommy D. was extremely helpful in helping my wife and I find a mattress. He was very knowledgeable... with the different options in the store. It was also nice to have a wide selection in the store to see and try the different options before buying.read more
Alyse H.
23:58 07 May 25
Great communication great deal and product
Hugh M.
23:30 07 May 25
Jennifer A.
14:15 07 May 25
Kaitlyn was the person who sold us the bed and she was awesome. We didn't feel pressured and she... was very friendly and worked with us to fit what we were quoted somewhere else. We would go back again. We went many places and she was the best.read more
Garth J.
12:28 07 May 25
Katrina S.
22:43 06 May 25
Amazing customer service! Very patient and reasonable
Rick W.
21:52 06 May 25
Friendly, knowledgeable sales person helped us find the perfect mattress. We are very pleased.
Craig B.
00:48 06 May 25
Very knowledgeable and friendly sales person Lydia, she was great, 3rd place we went and she made... the difference for us.read more
Ford F.
22:48 05 May 25
Lisa was very friendly, greeting me as I walked in the door. She knew her mattresses, both the good... and not so. She explained the benefits of each type I examined and lay on to test comfort, and let me know the materials of each. I'm pretty analytical so that worked for me. I bought a new mattress I expect to sleep on probably the rest of my life. (I'm in my 70s.)read more
Tony B.
22:40 05 May 25
It was very good. Your sales representative, Courtney, was very knowledgeable and helpful. I would... gladly deal with her again. She was empathetic to my needs and I’m happy with the whole experience.read more
Saad S.
18:08 05 May 25
Was able to get extremely comfy pillows from the clearance section, and their staff was extremely... helpful!read more
Michael S.
15:55 05 May 25
Cinco de Mayo...purchased a King with such support from Steve ..he guided me with the correct... purchase fir my degenerative spine an fusion issues...he was so patient...can't wait for delivery..Thankread more
shkurte J.
03:14 05 May 25
John V.
20:24 04 May 25
Great experience, 100% will shop there again.
John D.
17:26 04 May 25
Excellent service and very personal.
Marileidys A.
17:08 04 May 25
Paula J.
14:40 04 May 25
Our sales reps at the DeWitt, NY store -- Gina, Mgr and Aden, sales rep -- were extremely helpful,... informative, patient, and engaging. They found out our particular needs and pointed out mattresses that had those qualities. They weren't overly insistent and let us take our time with the various products to reach our own conclusions. It was a good purchasing experience with knowledgeable and friendly sales people. We were return customers to Metro Mattress and we're glad for another positive experience. Paula and Shawneeread more
Aj D.
23:32 03 May 25
Came for a mattress, stayed for Kathy.
Facebook Rating
Based on 2796 reviews
C J Avant S.
18:48 04 Sep 24
yes! the service was awesome! Justin was a great help in our decision
Tim M.
23:54 03 Sep 24
Great service, Kyle was very knowledgable and very helpful! Thank you!
Elizabeth H.
15:17 12 Aug 24
Justin at the Big Flats, ny metro mattress store was great. he was very knowledgeable and friendly.... recommend asking for Justin if you plan to shop there.read more
Emily L.
17:56 06 Jul 24
Chayton was amazing! He keeps a neatly appointed and organized store (N. Kingstown, RI) He was... knowledgeable, friendly and professional. Delivery was prompt and painless. We had our first sleep on the mattress and adjustable bed Chayton advised us on. Worth every penny! We recommend this store and Chayton especially.read more
Fred W.
19:20 28 May 24
friends knowledgable and professional
Harlod C.
11:08 04 Apr 24
Good works deserves good recommendation I saw testimonies from several people on this page talking... about Mrs MELISSA LEPORE and I also decided to give it a try if I would share mine also. I made an investment of $1,000 with her and got $10,300 payouts without stress. thanks alot ma ,you are heaven sent I highly recommend her to you all and you will be glad, to have her contact via
WhatsApp:+1 (765)351-3234
Email:[email protected] https://www.facebook.com/melissalepore418fxread more
WhatsApp:+1 (765)351-3234
Email:[email protected] https://www.facebook.com/melissalepore418fxread more
Sue R.
23:24 18 Sep 23
We bought our new mattress at Geneseo Metro Mattress .Service was exceptional and Matt was so... patient and answered ALL of our questions!!! Highly recommend.read more
Lisa S.
19:24 22 Jun 23
Lisa Very helpful and accommodating!!
Tracey Y.
21:15 11 Jun 23
Maren was exceptional. She was kind, patient and knowledgeable.
Jenn C.
19:11 02 Jun 23
Prices and will find out when I receive order if the quality is fair to price
Lori Cohen S.
21:16 28 May 23
I like the ease of purchase, plus the take away of old mattress. I also liked the sleep test for... different kinds of firmness.read more
Carol E.
18:37 25 May 23
Stopped in unplanned and purchased new mattress and box springs from Chuck on union road! Great... experience and comfortable environment.read more
Carrie S.
15:29 24 May 23
Cherie gave me so much knowledge about which mattress I should choose. I bounced from one to the... other, and she told me all about them. She recommended one that I purchase today, and I am very thankful for her patience and judgment. Everything went very quickly, and I am very satisfied with my experience.read more
John Z.
21:16 22 May 23
I was in and out in 20 min and all was good on a delivery date. They were prompt and courteous.
Mike P.
18:36 19 May 23
James Heath assisted my wife and I in the purchase of a new mattress. He was very knowledgeable,... asked good questions, and listened carefully to determine our needs. With his help we were able to narrow down the list of mattresses that would work for us, and, in the end, we were quite happy with the mattress we selected. He was thorough but not high pressure. We would recommend him to anyone who is in the market for a new mattress.read more
Linda P.
00:09 17 May 23
Terry was awesome! Very knowledgeable and pleasant to work with. Great selection
John M.
19:39 16 May 23
it was fast, quick and easy. I told the guy what I needed and he knew exactly what to give me.... James Heath was the salesman. he did a great job and made the process very easy.read more
Faron L.
16:51 16 May 23
Very good experience and happy with my new mattress
Connie C.
00:10 11 May 23
Very good place to do business with very helpful I give it5 stars for sure
Lou R.
23:06 08 May 23
Will did a great job explaining the vast differences in products, without the hard sell tactics at... other companies useread more
Steve B.
22:21 07 May 23
customer service was great
Eric Jon M.
22:32 06 May 23
Kyle Hawk answered any questions and help us find the right match for our needs.
Lynn Thur E.
17:10 06 May 23
The gentleman who helped me was wonderful!
Anh N.
20:40 04 May 23
Jon was so nice he’s a good service
Chuck I.
19:45 04 May 23
Sales person was very helpful and was not pushy on selling some thing we did not need
Sierra F.
01:02 04 May 23
Jack was so helpful and nice! Really enjoyable experience!
Mary Ann W.
04:00 02 May 23
I was a desperate shopper in need of help. I was greeted by Terry who proceeded to explain the... process of selecting a Mattress specifically chosen for my specific needs. Terry proceeded to show me mattresses , explain the details of each one. I made the purchase with the excellent assistance of Terry.
I highly recommend Metro Mattress in Cortland N.Y
Thank you
Mary Annread more
I highly recommend Metro Mattress in Cortland N.Y
Thank you
Mary Annread more
Paul M.
17:50 30 Apr 23
Professional nice to talk to price wasn’t too bad
John F.
20:24 29 Apr 23
Worked with Stefon - Regional Manager for Rochester & Buffalo - outstanding customer service -... beyond professional. Will mist definitely refer and recommend going forward with mattress needs.read more
Rose AnnRi S.
19:45 28 Apr 23
Being thorough as to what is available for my specific needs!
Bari F.
15:01 28 Apr 23
Metro Mattress in Glenmont was excellent for service and prompt delivery. I had fun trying... mattresses and found one that is just right. my salesperson was a great help, encouraged me to take my time and made the purchase process easy.read more
Jeff C.
12:03 28 Apr 23
Back on April 24, 2023 I stopped into my local Metro Mattress store here in New Paltz, NY. Here I... met Tim Roger, the assistant for this store. He expertly helped me through the process of finding just the perfect mattress that I desired.
It so rare to find quality customer service these days. It was a pleasure doing business with a professional such as Tim.
In closing, my mattress is scheduled to arrive tomorrow. Looking forward for a good nights sleep.
J. Cierniakread more
It so rare to find quality customer service these days. It was a pleasure doing business with a professional such as Tim.
In closing, my mattress is scheduled to arrive tomorrow. Looking forward for a good nights sleep.
J. Cierniakread more
Marcia G.
22:27 24 Apr 23
Very helpful, informative and friendly.
Joan S.
19:59 24 Apr 23
Kessan was very patient, informative,and very attentive to my husband who has Parkinson’s. I think... he helped us pick out the perfect mattress for our individual needs.read more
Lola W.
14:26 24 Apr 23
I stopped at the Metro Mattress in Norwich NY, knowing exactly what I wanted and checking out the... prices. I was welcomed with a friendly greeting and received immediate assistance. The salesman was very knowledgeable about the products he was selling and answered all of my questions. I purchased the second bed I looked at and am very pleased. I actually ended up with an excellent deal on the exact bed I wanted, as well as a few freebies I didn’t expect. How often does that happen?
I highly recommend Metro Mattress and plan on making future purchases at this store.read more
I highly recommend Metro Mattress and plan on making future purchases at this store.read more
Lisa G.
13:06 23 Apr 23
Very helpful in understanding what we needed and made good recommendations. Provided different... price options to consider. Salesperson was not pushy.read more
Mark F.
01:24 23 Apr 23
Metro Mattress is a very easy business to deal with Tommy D made it very easy for me to get a new... mattress. Thank you, Metro Mattress.read more
Debra F.
20:22 21 Apr 23
The Cortland, NY store has a very good selection of mattresses and our salesman, Kyle, was very... knowledgeable and great to work with. He helped us a lot in
deciding exactly what we want type of mattress we were looking for. Highly recommend, as it also supports our local economy.read more
deciding exactly what we want type of mattress we were looking for. Highly recommend, as it also supports our local economy.read more
Dave P.
13:45 20 Apr 23
Salesman helpful and experienced not pushy gave us just what we needed
Stephanie M.
20:54 18 Apr 23
I had a very good experience with metro mattress in Horseheads NY . Steve helped my find the... mattress for my budget with no pressure to up sell !
I recommend them. !read more
I recommend them. !read more
Mallaley D.
22:24 15 Apr 23
no pressure to buy high price mattress
Debbie S.
20:40 13 Apr 23
very nice people to work with
Linda A.
19:22 11 Apr 23
Paula was great, very knowledgeable
Katy J.
21:33 02 Apr 23
Friendly, understanding. Explained everything thoroughly.
Patricia G.
19:48 31 Mar 23
Thorough polite friendly service. Most importantly Arkell really listened to me
Megan Gray D.
17:26 26 Mar 23
Ridge and Paula were a ton of help with our purchase, answered all our questions.
They both are... great customer service associates!!read more
They both are... great customer service associates!!read more
George B.
18:41 24 Mar 23
Halley did an excellent job getting what we needed. Pleasant knowledgeable and with a discount!!... Awesome experience!
Thank you !read more
Thank you !read more
Deborah S.
18:40 23 Mar 23
James was a knowledgeable, helpful sales associate.
Anita Martini Z.
20:13 21 Mar 23
Sales man Mike was very helpful and accommodating I would give it five star .
Jean D.
18:41 19 Mar 23
The mattress sales was great however the delivery wasn’t as good. Scratched my wall going all the... way up the stairs. Now my husband has to repaint the stairs wall, not happy at allread more
Jason N.
01:24 18 Mar 23
My wife and I got the perfect bed after looking at a couple different choices. Shanan was more than... helpful and I will be returning for a new bed for our daughter.read more
Shanan L.
17:51 02 Mar 23
Out standing product and service!!! I own a bed anyone else in Olean shopping anywhere else. Can’t... own!!!read more
Kettly A.
18:49 01 Mar 23
Very time efficient and staff was very friendly.
Cindy B.
21:14 24 Feb 23
Lovely people to deal with. They went above and beyond. I had worked with another company prior... where you just smother customer and metro vastly better.read more
ManCo C.
21:24 21 Feb 23
Professional, courteous and very knowledgeable sales rep Asia made it easy for us to decide to make... our purchase at Metro Mattress.read more
Kevin J H.
01:11 21 Feb 23
Everything. Very courteous and knowledgeable
Patrick M.
12:20 20 Feb 23
Came in on a Saturday to see my friends son Eric, who works there showed me all the different types... of beds. The way they worked. The way mattresses are made all the bells and whistles and I’m buying very nice mattress getting it tonight. Can’t wait to sleep on it Eric was nothing but professional courteous 100% professional, I would highly recommend people to come and visit him via mattress. That’s how good he is.read more
Chris S.
21:07 19 Feb 23
Great selection. Affordable. And great costumer service. My experience was quick and easy with no... pressure. They gave me great information and options to help me make a choice that fit me best for my sleep problems. I would highly recommend them over the bigger box retailers.read more
Roy Shana M.
20:53 19 Feb 23
Friendly staff with great customer service skills offering a large selection to choose from....
One of the best most comfortable mattress/box spring at a great price too! Can’t beat it.read more
One of the best most comfortable mattress/box spring at a great price too! Can’t beat it.read more
Joyce L.
14:25 18 Feb 23
Employee Dale, st the Norwich store, seemed to be knowledgeable about products that he suggested we... try based on our input of needs. When we stated that just the mattress was what we would be purchasing, he showed us mattress covers but did not press us for purchase. We already had a waterproof cover & a “cool” mattress cover that we use over the waterproof cover.read more
Angel O.
19:26 17 Feb 23
Very professional and he knew exactly what I was looking for. Good price and warranty.
Jerry A.
17:03 13 Feb 23
Sales staff was top notch .
John B.
15:47 12 Feb 23
We needed two mattresses for a cabin. The salesman was friendly courteous and got us exactly what... we wanted, needed at a price we could afford. It was delivered the next day and set up. Great experience from beginning to end.read more
Jack J.
22:04 11 Feb 23
Pleasant experience, knowledgeable sales Mgr
Susan Castor F.
13:20 09 Feb 23
We had a great mattress buying experience with Eric in the Clifton Park store. He was knowledgable,... friendly, and very helpful. We will be recommending him to our friends and family!read more
Edward D.
20:11 08 Feb 23
Very knowledgeable associate
Debbie K.
16:17 03 Feb 23
I worked with Justin and he was wonderful. Provided great options being extremely knowledgeable... which helped my decision. This is the 2nd mattress I bought from them and will do it again when needed. Thank you Justin!read more
Sue O.
00:45 29 Jan 23
Caitlyn at Victor location was very patient to my needs and being indecisive. Even left the store... to do comparative shopping and returned to more good customer service.read more
Grabiel Berríos R.
21:31 22 Jan 23
Great and quick service!!
Hi from Rachel and her S.
22:11 21 Jan 23
The few ladies at the Johnson City, NY store were very accommodating to my daughter. Respected her... financial limits. Anticipated our questions. Showed her options. thanks ladiesread more
Kristin F.
23:12 18 Jan 23
John and Kyle were great. They took the time for me to find the perfect mattress. And it was on... sale!read more
Vanvan B.
23:05 18 Jan 23
The service is Excellent . The sales person is wonderful. A true sales person. Thank you.
Robin B.
18:29 18 Jan 23
Checked a few other places then stopped at Metro Mattress
Alex was very friendly compared to the... other places. He was very knowledgable
Not pushy and gave us a great deal on a better mattress than was offered at another business for more(and that place touted itself as being cheaper…much cheaper)
I think u get what u pay for and I feel we got a fair price on a great mattress
Thank you and thank Alex for a great job!read more
Alex was very friendly compared to the... other places. He was very knowledgable
Not pushy and gave us a great deal on a better mattress than was offered at another business for more(and that place touted itself as being cheaper…much cheaper)
I think u get what u pay for and I feel we got a fair price on a great mattress
Thank you and thank Alex for a great job!read more
Casey H.
22:13 17 Jan 23
Just purchased a mattress from the Elmira ny location. Very nice place and staff helped us out to a... T.read more
Cathy B.
18:39 13 Jan 23
I have always shopped at Metro masters for a mattress sales people are very good
Linda H.
00:27 12 Jan 23
Very friendly and I really like the choises they have.
Joe D.
19:36 09 Jan 23
my salesman did a great job on telling me a bed I cannot say anything bad about him cuz he did a... great job thank you very much and I can't wait to get my bed tomorrowread more
Caoimhghin M.
18:52 02 Jan 23
This was my first time visiting Metro Mattress and it was also my first stop for this shopping... venture. I had planned on checking out a few places and after talking to Zac, I decided that I didn’t need to. He was friendly, knowledgeable and provided me with a lot of good info. It may have been my first visit but it will not be my last!read more
Marlinda C.
00:42 01 Jan 23
We had stopped in Metro Mattress in Yorkville store to price mattresses and Jonny was our salesman... and he was very knowledgeable and listened to what our needs where and had us try a few different beds that he felt would suite or needs and he was very knowledgeable on each one and was able to ask our questions and was very up front with us on everything. Jonny made our experience a really enjoyable time and we ended up purchasing a bed that we weren't even considering ,but because of Jonny suggestions and knowledge he has on their beds he had us try it and we ended up liking it. Thank you Jonny for your outstanding service and knowledge.read more
Lori S.
00:45 30 Dec 22
In search of a new bed I headed to Metro Mattress on Transit Rd. Paulie was not only very... professional but friendly, no pressure and very helpful.
So excited to get my new bed tomorrow.
I had a great experience and would highly recommend Metro Mattress. Ask for Paulie.read more
So excited to get my new bed tomorrow.
I had a great experience and would highly recommend Metro Mattress. Ask for Paulie.read more
Nora S.
20:29 28 Dec 22
I had a very good experience with Brian. He was able to explain the difference between different... mattresses .read more
Bernadette C.
17:10 23 Dec 22
Mike the salesman was great No pressure compared the different mattresses and reclining bed frames.... I told him I was going to his competitor to check out there price I would come back one way or another to let him know. Well hands down Mike won best price and customer service which I value very much. I would recommend him 100%read more
Carmelo B.
10:46 08 Dec 22
Beautiful Store, Assistant Great
Heather G.
16:38 06 Dec 22
I would recommend Metro Mattress Vestal. Josh helped me find the best mattress to fit my individual... needs and got me the best possible price.read more
Sabrina I.
17:22 04 Dec 22
the gentleman who is the manager in the Olean store was very helpful and very nice at helping me.... the delivery service was on time and was very friendly and politeread more
Vic F.
22:17 03 Dec 22
no hard sales approach good service
Christopher J M.
23:18 02 Dec 22
Honest evaluation of features on a variety of items from sales person. Delivery and haul away... services offered, which was great. Friendly and helpful staff. Would recommend visiting if shopping for a mattressread more
Kent S.
16:53 02 Dec 22
Pat was great and completely honest and upfront when buying a mattress for my son. Nice Job Pat in... Geneseo..We will definitely be coming back for our King size mattress for our room.read more
Bernes W.
04:58 30 Nov 22
Meghan knowledgeable patient friendly sale person
Debbie P.
21:43 27 Nov 22
The service was very good
Jack Rease J.
23:23 26 Nov 22
excellent service and excellent delivery. Highly recommend!!!
Angie B.
20:52 25 Nov 22
Best salesman , fast service