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Helping our customers sleep better!

Google Rating
4.8
Based on 13875 reviews
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D. B.
D. B.
11:30 05 Oct 22
Karen C.
Karen C.
00:20 05 Oct 22
I stopped at Metro Mattress to “take notes” I didn’t even bring my wallet in with me. Kyle H... directed me with the answers I needed and more, I left a happy camper! New beds for both my parents. I’m thrilled for them and so appreciate Kyles expertise and guidance today. Thank you Kyle!!read more
Ian J.
Ian J.
18:46 04 Oct 22
Brian was great to deal with and very knowledgeable. Would definitely buy here again
Joseph C.
Joseph C.
17:59 04 Oct 22
Kenny L.
Kenny L.
16:44 04 Oct 22
Pablo was amazing! Very helpful and kind! Highly recommend him!
James Gingello (Jimmy G.
James Gingello (Jimmy G.
11:40 04 Oct 22
Mattress Mark took great care of my wife and I. We told him what we wanted and our budget and he... made it work after a few phone calls. He didn't shut me down and actually made my numbers work and I did not have to spend outside my budget and got the mattress i wanted. That's going the extra mile for the customer. We even had a couple good laughs 😉.read more
Carolee L.
Carolee L.
00:12 04 Oct 22
Went in with my mom, she was looking for a new bed. Had bought a mattress from a reputable company... that was closing and when got it home, came with added "gift" of bedbugs!! Mom was very angry and not sure what she wanted, but Carey was absolutely fantastic. She's not on an air mattress anymore, Carey got her into an adjustable bed with a mattress that was a little bit of a hard choice for her. He was very patient with a problem with the delivery that arose and the most respectful gentleman. Thank you for being so sweet and wonderful to assist with bedding for mom. She's the happiest and most rested I've seen her in a long while. Thank you Carey and Metro Mattress!!read more
Christine K.
Christine K.
23:45 03 Oct 22
The associate we worked with was very knowledgeable and helpful with complete professionalism.... Would highly recommendread more
Theresa W.
Theresa W.
23:38 03 Oct 22
Brian made everything perfect. There was a slight issue getting my initial order to fit up the... stairs of my 100 year old house and it had to be returned . Brian was able to give me 3 other options to chose from and I couldn’t of been anymore happier. I was able to do the changes over the phone and I didn’t need to go back into the store. Thank you.read more
renivatio M.
renivatio M.
23:31 03 Oct 22
Derik R.
Derik R.
22:20 03 Oct 22
He was informative and very helpful and worked at getting us the best price!!
Catherine L.
Catherine L.
22:19 03 Oct 22
Mel M.
Mel M.
20:41 03 Oct 22
I had an amazing experience at the Metro Mattress in Johnson City. I worked with Monica and she was... extremely helpful and friendly. Definitely would recommend.read more
Dot
Dot
18:06 03 Oct 22
Josh was very helpful knowledgeable and patient. He went above and beyond to help me find the bed... I wanted.read more
JinxDaMynx
JinxDaMynx
18:03 03 Oct 22
Starting a new bed search is always scary. I was completely nervous about what type of bed best... suits both my partner and myself. Going here, not only were we welcomed, but the company was great! We were helped by Danielle and Laura. The whole time we were both educated on the benefits of the mattress we chose and were joking and laughing. It made the environment and the experience so much less scary. We ended up falling in love with a bed and got the whole set up (adjustable frame, mattress, sheets, a pillow and a mattress protector). They helped us find what was best for us AND within our budget. Greatest experience I have ever had. I would definitely go back there and recommend others to go! 10/10 experience! Thank you Danielle and Laura!read more
Jekyll T.
Jekyll T.
16:59 03 Oct 22
Was immediately greeted with a smile and a laugh by Laura and Danielle. Thought it was going to be... another store where they push you on the most expensive types of beds. Was totally nothing like that. They paid very close attention to our needs and even when it came to paying for everything. They really went above and beyond to help us fit our budget like Ive never seen before. It was totally a mind blowing experience that I'm always going to remember and I feel confident in my choices for my bed. I wasn't rushed and took the time I needed to decide and had a few laughs as well. I will never look elsewhere for a mattress unless they decide to retire. They are the best at what they do and I've had a lot of bad beds and experiences so I've shopped around and can confirm they were the best.read more
Tunmise R.
Tunmise R.
16:57 03 Oct 22
Wendy K.
Wendy K.
16:22 03 Oct 22
Mike was really knowledgeable and honest. He asked questions and worked with what we told him to... get us the best bed for us.read more
Matt C.
Matt C.
16:10 03 Oct 22
Mike from Canada was the best salesmen. He helped me find the perfect matress
Peter L.
Peter L.
15:37 03 Oct 22
Janice R.
Janice R.
12:01 03 Oct 22
andrea W.
andrea W.
01:17 03 Oct 22
Zack was super helpful with finding beat suited mattress within our budget. So happy with our new... bed!read more
Nicci G
Nicci G
00:22 03 Oct 22
Ashlie W.
Ashlie W.
00:05 03 Oct 22
Absolutely in love with our new bed!! Thank you Paulie at metro mattress in lockport for getting us... a killer deal on an amazing bed!! Anyone looking for a new mattress I highly recommend Paulie- he’s fast, efficient and very knowledgeable!!read more
LiZ B.
LiZ B.
21:35 02 Oct 22
Mike was very helpful and we got a great deal on a comfy bed!!!
Richard B.
Richard B.
21:25 02 Oct 22
The staff was kind and courteous. The price was very competitive. Josh and Bella made it a easy... decision.read more
Charles B.
Charles B.
20:27 02 Oct 22
Terry was amazing and helped us pick out an amazing mattress. Will definitely be shopping again... here.read more
john S.
john S.
18:53 02 Oct 22
Justin was awesome! Extremely knowledgeable, easy to talk with and explained a lot about the beds.... We went to other places, Metro was higher. Justin closed the deal on my very last bed I will buy. Told him he sold me my deathbed! He had a good sense of humor.Lastly, M2, give me a raise or a nice bonusread more
Mike C.
Mike C.
18:45 02 Oct 22
Very solid experience with Shanan, who was extremely responsive and informative when I inquired... virtually regarding a TempurPedic mattress.read more
Troy W.
Troy W.
18:08 02 Oct 22
Came in looking to get some ideas on what would be a good mattress choice after striking out on 2... previous mattresses. Met with Jon & spent about an hour going over different mattress types & trying out different ones. We found one that I am happy with, & I’m anxious to get it home so that I can get a good night sleep once again. An excellent shopping experience overall, Jon… you are the man!read more
Jennifer K.
Jennifer K.
16:29 02 Oct 22
Craig S.
Craig S.
12:39 02 Oct 22
I went to buy 2 rugs and ended up purchasing a bed and a power base.
Thomas V.
Thomas V.
11:55 02 Oct 22
Josh was helpful and friendly. He helped us pick out a .mattress a d gave us good advice We... enjoyed our experience and would recommend Metro Mattress to our family and friends.read more
Hannah G.
Hannah G.
02:48 02 Oct 22
Max’s was great! He answered all of our questions
Bert F.
Bert F.
01:25 02 Oct 22
Tonya M.
Tonya M.
01:23 02 Oct 22
This was my first time ever shopping at an actual mattress store, and thanks to the salesman Carey... my experience was great! I will definitely shop here in the future and also recommend to others!read more
Cody M
Cody M
01:04 02 Oct 22
If your in need of a mattress go see Carey you will not be disappointed. He is fantastic
Ralph A.
Ralph A.
22:31 01 Oct 22
John was very knowledgeable to what your needs would be for purchasing the right mattresse
Roderick Gooden (.
Roderick Gooden (.
22:27 01 Oct 22
Sandra A.
Sandra A.
22:11 01 Oct 22
Warren D.
Warren D.
22:08 01 Oct 22
Zachary P.
Zachary P.
21:19 01 Oct 22
Stopped in on a Saturday with a general idea already of what we wanted. Mike was very... accommodating, and got us exactly what we were looking for! The whole process was quick and easy, and they answered our questions honestly. He was knowledgeable about the products as well. Would highly recommend if you’re looking for a mattress, especially a Tempur-Pedic. Ask for Mike!read more
Eloise M.
Eloise M.
18:34 01 Oct 22
Ben H.
Ben H.
17:11 01 Oct 22
Walked into the Oswego store just to look and price a new bed out. I was approached by an employee... she showed me around, priced everything out and I couldn’t pass up the deal. She was very nice and helpful the customer service is amazing at this store would highly recommend everyone to stop in.read more
Emily P.
Emily P.
15:55 01 Oct 22
John was awesome, thank you so much!
Christina H.
Christina H.
14:54 01 Oct 22
Shannon P.
Shannon P.
12:25 01 Oct 22
Amazing one to one experience. Friendly, very knowledgeable.
Mandy L.
Mandy L.
21:16 29 Sep 22
Next Reviewsjs_loader
Facebook Rating
4.8
Based on 2050 reviews
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Sue R.
Sue R.
20:15 29 Sep 22
HUGE selection wonderful customer service
Joshua D.
Joshua D.
16:36 27 Sep 22
Had an amazing experience in the Bayberry Metro Mattress. Rob and Kenny G made everything so easy.... Rob is the manager of that store and he is as knowledgeable of a sales person as I have ever met. Ken is the district manager and if his people are as great as he is, it won’t matter which Metro Mattress you go to. Highly recommend Metro Mattress to anyone looking for an experience you’ll be very happy with.read more
Koko L.
Koko L.
20:26 25 Sep 22
Thank you Shanan! Five Star rating. Fast delivery and the crew was in and out very quickly. Both... of the guys were very friendly. Ordered the Mattress on 9/25/22 and was delivered today 9/29/22. Only down fall was the pillow that we ordered was not the same as the one picked out in the store. Will have to return. Still waiting on the second pillow.
So far still very happy.
read more
Coretta S.
Coretta S.
18:24 25 Sep 22
Terry is a great salesman he helped me get the exact kind of bed & mattressI wanted.
Bertha L.
Bertha L.
20:24 18 Sep 22
just went to the cortland store and was very happy with the customer service of Terry and Dale they... both were a big help with picking out a new bed to fit our needs and very pleased to say I would recommend these two gentleman to go to to help u with the needs of a new comfy bed thanks so much guys can't wait for it to come fridayread more
Jean T.
Jean T.
23:37 17 Sep 22
Dale was very informative and knowledgable.
Michael L.
Michael L.
22:49 16 Sep 22
John, our salesman, was a tremendous help with a wealth of knowledge regarding mattresses and... causes of body pains.read more
Nickole Thorn M.
Nickole Thorn M.
21:45 14 Sep 22
My daughter and I were assisted by Aja and she was wonderful! She went above and beyond to meet... our needs, while respectfully staying within our budget. Not a pushy salesperson at all. Overall, a genuine and positive experience at the Johnson City, NY location. I will return to Aja for my next mattress purchase!read more
Terry H.
Terry H.
22:46 12 Sep 22
Ben was very helpful and listened to what I needed. I would recommend them
Joshua G.
Joshua G.
11:41 11 Sep 22
we received good service
Terri C.
Terri C.
23:53 10 Sep 22
The Quality of service and pleasant atmosphere
John D.
John D.
22:03 10 Sep 22
Very easy to order a mattress set and have it delivered next day
David H.
David H.
11:32 10 Sep 22
The staff was very informative and helpful with our needs and concerns.
To the point that took... so much time to listen and found the right mattress to fit our needs!
We would highly recommend them to anyone that is looking for a change or upgrade!

Thank you! Sincerely, David
read more
Hítyø Lor S.
Hítyø Lor S.
15:31 09 Sep 22
Metro Mattress has a lot of choices whatever you look for to have a comfortable sleep. You have... different choices according to your taste and budget. Very comfy mattress that we have now. We loved it and will buy again if we need one. Plus the salesman was friendly, kind, and approachable, very accommodating. He assisted us well with enough infos so we can have a choice. Will definitely recommend your shop to families and friends💯👍👍. 🔟⭐️read more
Dot B.
Dot B.
17:32 07 Sep 22
quality product, knowledgeable sales clerk,good experience .
Bill-Nancy B.
Bill-Nancy B.
16:57 07 Sep 22
Our salesman Spencer was knowledgeable, courteous, and friendly. He took time to answer all our... questions and help us select our new mattressread more
Chris M.
Chris M.
18:43 05 Sep 22
Hit them up in Brunswick NY for the Labor Day sale. Looking for a mid-range mattress and foundation... for guest bedroom. Nicely greeted by Chris upon entry. Showed us several options and we chose one on the lower end of the price range but the manager threw in a mattress protector at no charge. No hassles … great service. 👍read more
Robin P.
Robin P.
17:58 05 Sep 22
It was a pleasant purchase. The salesman was very informative finding us a mattress that suits us... the best for our likes. I would highly recommend the store on Triphammer Road.read more
Jamal B.
Jamal B.
19:40 04 Sep 22
Nice place and people Enjoyed my experience
Aranka Egresits W.
Aranka Egresits W.
00:55 01 Sep 22
They were very helpful with finding the product for me which took some detective work but was able... to find the hook on bed rails that I needed. Thanks again!read more
Tracey D.
Tracey D.
15:19 28 Aug 22
Great customer service & quality merchandise
Josef V.
Josef V.
00:48 28 Aug 22
Excellent customer service with very professional and knowledgable employee. Would shop there... anytime in the future.read more
Cheryl C.
Cheryl C.
20:01 27 Aug 22
I needed a mattress and foundation for this coming week. The mattress I wanted was in stock, but... the foundation was not. I had seen one cheaper online, and they just so happened to have that one in stock. Asia was very helpful with answers to my questions and completing the purchase. She made this shopping trip very pleasant and stress-free. Also, during their Labor Day promotion Metro Mattress provides Sunday deliveries. That is a huge plus! Thank you Asia!!!!read more
Rona D.
Rona D.
00:27 27 Aug 22
My daughter needed a mattress for college and Terry and Dale went out of their way to get us the... perfect mattress, and even helped us get it on our car so we could get it that same day safely to the campus house. They were so kind to help us out!! Thank you both so very much! It was much appreciated, and we will refer this store to anyone looking for a great product and great service.

Thanks again!!

Rona and Ava DeMino
read more
Renee S.
Renee S.
13:54 17 Aug 22
Friendly had what we wanted in stock
Bob M.
Bob M.
20:24 15 Aug 22
I had a great experience with Metro mattress Colin did a phenomenal job took the time to help me... find the right mattress at the right price but what I wanted to spend he did an awesome job I recommend him or and Metro mattress to anyone looking for mattressread more
Darlene Harney R.
Darlene Harney R.
18:49 14 Aug 22
Helpful and knowledgeable service with no high pressure to make a purchase.
Lorraine H.
Lorraine H.
23:40 12 Aug 22
Variety
Very helpful Parker
Karen P. R.
Karen P. R.
00:04 11 Aug 22
Amazing service and beds! I had fun with Michael, friendly and very informative!
Stacey P.
Stacey P.
23:52 10 Aug 22
Dale was absolutely wonderful! He was very understanding and professional. I knew what I was... looking for, he found it and did not try to sell me something else. Excellent service.read more
Jeanne S.
Jeanne S.
16:51 06 Aug 22
This is the second bed we have bought from the amazing staff (Steavon) at Metro Mattress at 600... Jefferson Rd. Henrietta. They are always welcoming, and make sure you get the type of mattress you need. I never feel pressured or rushed. I highly recommend the Metro Mattress at 600 Jefferson Rd. Henrietta. It feels like visiting an old friend.read more
Kevin S.
Kevin S.
18:16 02 Aug 22
Salesperson was helpful and to the point. He even called me after I left to inform me that I could... pick up the mattress later that day after we thought it wouldn’t be until
The next day.
read more
Elise F.
Elise F.
18:22 30 Jul 22
Paula our saleswoman was wonderful very informative & made the process of selecting the perfect... adjustable bed for my mother very easy!read more
James R.
James R.
00:00 30 Jul 22
Our salesman Kyle in Norwich, NY was great.
Jan D.
Jan D.
16:39 27 Jul 22
Used the internet chat as needed new mattress quickly and without driving all over to find one.... Helpful agent.read more
Deborah D.
Deborah D.
21:35 25 Jul 22
Paula was very friendly and knowledgeable!
Jody C.
Jody C.
18:47 25 Jul 22
I really liked Shanan And how knowledgeable he was. He helped us pick out our Tempur-pedic mattress... and told us all about it. I would recommend anybody to try this mattress.read more
Jeanne M.
Jeanne M.
18:15 25 Jul 22
I started out at Matress Express and didn't need to go any further- I am so excited about the... matress and the girl that helped me -Kathy Kane- was Awsome!!!!!! I will send anyone I know needing a matress there!!!!read more
Sherry C.
Sherry C.
01:46 21 Jul 22
It was a great experience, we will be back for a king bed for my husband. the sales person was... excellent she was not pushy and answered all our questions.very pleasant girl.She’s a keeper.read more
Naomi M.
Naomi M.
00:22 21 Jul 22
Significant options, delightful sales person. Good location, 100% satisfied with purchases.
Amy L H.
Amy L H.
17:39 17 Jul 22
Ordered online, getting delivered next day free! Very easy process
Rich K.
Rich K.
14:48 17 Jul 22
Walked in needing new king , gentleman named Shannon was on his game entire visit / transaction... took less than 15 min from looking to having it loaded. 100% recommend OLEAN metro mattress. Thank youread more
Chuck K.
Chuck K.
22:36 15 Jul 22
We were very pleased with our Metro experience! Our salesperson Gina went out of her way to show us... different mattresses and addressed all our concerns and questions. She was patient while we made our decision and never did we feel any high pressure to buy. Very very pleased!read more
Daniel R.
Daniel R.
12:23 10 Jul 22
Transaction was smooth, sales staff was helpful, delivery was fast.
Carole S.
Carole S.
18:52 08 Jul 22
very friendly and helpful
Austin Deb C.
Austin Deb C.
14:54 07 Jul 22
The easiest transition I’ve had in a long time.
Brad was very knowledgeable and friendly.
Keith An Lynne R.
Keith An Lynne R.
00:04 07 Jul 22
Excellent service - the manager was super helpful, very knowledgeable (and had a great sense of... humor).
We will be returning to the Norwich store for pillows!
read more
Mary Lou C.
Mary Lou C.
18:51 05 Jul 22
very good sales person she went above and beyond to meet our needs. store was very clean.
Dave B.
Dave B.
17:11 01 Jul 22
Friendly and easy.
Nice selection.
Free delivery.
Monica B.
Monica B.
00:53 30 Jun 22
The experience at Metro Mattress was wonderful. Colin Phillips was a great help and was full of... great information on the mattresses. He did an awesome job.read more
Susan F.
Susan F.
20:44 28 Jun 22
We were very fortunate to have Charles as our sales person. He was very knowledgeable and directed... us to what we were looking for.
We were very pleased with our service.
read more
Philip S.
Philip S.
00:10 28 Jun 22
The girl was very good about showing me what I was looking for.
Glenn D.
Glenn D.
15:59 27 Jun 22
Metro mattresses have reasonable prices in person who sells them Has a great personality and I’d... recommend anyone to go to Metro mattressread more
Tina V.
Tina V.
21:53 25 Jun 22
Ron at the Ithaca store was absolutely amazing!
Kathleen D.
Kathleen D.
15:15 22 Jun 22
Good service; good financing
Georgia Gingrich S.
Georgia Gingrich S.
13:38 21 Jun 22
Excellent service. Made in my home state of Pa. The salesman was very knowledgeable and he sold us... on this model. I will consider you on my next purchase.read more
Larry Paul T.
Larry Paul T.
17:45 20 Jun 22
We were very impressed with Max and his help in finding the right mattress for us . Thanks ( at the... Ithaca NY store. )read more
Abbie R.
Abbie R.
19:03 17 Jun 22
I have an awesome experience with the wonderful people at the Johnstown,NY Metro Mattress! They... were both super kind, helpful and patient!!read more
Joyce L.
Joyce L.
18:04 16 Jun 22
Pat was very helpful in finding us the right fit. Very upfront about the added costs. Took his time... with us. Would definitely shop there againread more
Maria Segarra- F.
Maria Segarra- F.
20:33 14 Jun 22
Great experience purchasing our mattress. Stephon & Brian we’re exceptional. They were true... professionals. They were knowledgeable, courteous and never pushy. Their main objection was our satisfaction.read more
Joni H.
Joni H.
19:58 14 Jun 22
Great choice of mattress . John the salesman was very thorough.
Ashlee Greck J.
Ashlee Greck J.
21:33 12 Jun 22
Great experience! Sales rep was awesome!
Brenda Cobb W.
Brenda Cobb W.
23:30 09 Jun 22
I had the most wonderful time on the phone with Stevon from Metro Mattress in Henrietta, NY. He... took time explaining things to me and listened to all my needs so that I would get the best mattress for our home. My husband and I cannot get out due to health problems and he went through the process and not only were we able to get the right mattress but also it is coming tomorrow. I cannot express how wonderful this is because I was worried that we would not be able to do this because of our transportation problems. Stevon explained everything and was not high pressured and I am so thankful that they have such kind and thoughtful staff.read more
Michelle A.
Michelle A.
18:55 05 Jun 22
I walked in today and was assisted by Kevin at the McKinley store, who was just a pleasure to work... with. No pressure, very kind and knowledgeable. Great deal and the next day delivery is fantastic!!read more
Christine B.
Christine B.
16:54 04 Jun 22
Website was easy to maneuver. Just placed order and waiting on delivery.
Robert G.
Robert G.
15:42 26 May 22
Sales person was excellent
Lisa Marie H.
Lisa Marie H.
16:10 25 May 22
Placed an order via phone, efficient & thorough. Price was right! Thank you!
Ada Marie B.
Ada Marie B.
16:54 23 May 22
Sales people were courteous and professional!
Becky G.
Becky G.
19:25 21 May 22
I highly recommend Metro Mattress! Serviceman was so informative! Able to try several to pick out... best one for your comfort. So many options and they a have payment plan if needed. Speedy delivery and setup. Take your old one. So satisfied. Thank you Metro!read more
Doris J.
Doris J.
00:12 20 May 22
I bought a Posture Pedic Mattress at Metro Mattress about 10 years ago.
I still love it.... Stopped in to see about Rotating it. Saw Dana two nights ago. Very nice and helpful. The remote had become disconnected. He told me to just plug it in.
. Went back today to show him my remote doesn’t have a regular plug. Dana was off so Laura took care of me and explained my remote plugs into a box under the box spring and then the box plugs into the wall. She said for $50. The two delivery men would stop at my house. Rotate the mattress and replug the remote that makes the backrest rise.
Yes! Having it done on Saturday!
BEST Mattrest I have EVER HAD!
read more
Teri Deuel R.
Teri Deuel R.
22:36 19 May 22
I’m happy with the mattress that I bought, and my salesman Mark was very personable. That said, I... do feel misled and ripped off on one thing. As he showed me each mattress set and gave me the prices, each time he would say it was for the mattress, box springs and mattress cover. The way he phrased it led me to believe that the mattress cover was something that Metro Mattress was throwing in to sweeten the pot (several more expensive sets had a 32 inch smart TV thrown in). It was only after my purchase that I discovered I was charged $229.99 for the mattress cover. I could have gone to Kohl’s and bought four or five for that price! And the kicker? All sales are final Merchandise may not be returned or refunded at any time. Beware!read more
Ronald C.
Ronald C.
16:47 15 May 22
Very knowledgeable great to work with thank you purchased the correct mattress 😀
Inge D.
Inge D.
22:43 14 May 22
Chris was amazing. Very knowledgeable about each mattress. I as able to get me exactly what I... needed.read more
Melinda S.
Melinda S.
22:20 08 May 22
Stevon was a great salesperson!!!! He was very thorough, addressed all of our questions and did not... make us feel rushed. There was no pushy sales pitch. I can hardly wait for our new mattress to be delivered!!!!!read more
Leeann Romanelli R.
Leeann Romanelli R.
22:21 06 May 22
Everything was very good excellent customer service And it hit my price point Johnny was a great... sales person I would recommend the store on 4968 Commercial Dr., Yorkville New Yorkread more
Paula E.
Paula E.
12:05 05 May 22
Cherie was very helping and very knowledgeable for what we were looking for because we needed to... have a specialty mattress made because we live in our camper.read more
Maryellen L.
Maryellen L.
00:20 05 May 22
Friendly, great service never felt pressured Answered all my questions and I’m very happy with what... I purchased and great prices Andrew and Candace thank you I want to give 5 stars⭐️⭐️⭐️⭐️⭐️read more
Jim K.
Jim K.
00:25 03 May 22
Kevin gave us great service and a terrific deal on our bed for guest bedroom
Scott Z.
Scott Z.
21:14 01 May 22
Very great place to shop. The people there were friendly and very helpful!
Vincent N.
Vincent N.
18:34 01 May 22
Manager at Hamburg location Dakota was very knowledgeable and took his time with us, to get us the... best mattress in our price range. I would recommend metro mattressread more
James H.
James H.
19:59 26 Apr 22
Had a good sales person and found what I was looking for. Waiting now for a delivery.
Leland Skip C.
Leland Skip C.
16:16 25 Apr 22
Amber T was a very professional salesperson ! She made the whole buying a mattress experience very... easy and enjoyable. Highly recommend coming to see her for your next mattress!read more
Dayhana V.
Dayhana V.
16:03 23 Apr 22
Really nice place to shop, Cherie at the Johnstown NY store was awesome, the service was excellent... my son even felt asleep on one of the mattresses😂.read more
Betsy D.
Betsy D.
13:42 23 Apr 22
Very good customer service and delivery.
Amanda K.
Amanda K.
01:34 23 Apr 22
First time in a long time I purchased a new mattress. Was greeted by Arkell at the Transit location... in Williamsville. He was awesome! He was super friendly, informative and patient with me as I had no idea what I was looking for. Super smooth process and delivery was set for the next day! Highly recommend Metro Mattress. Thanks again Arkell!read more
Tina H.
Tina H.
12:18 20 Apr 22
Sales rep was very helpful. Delivery in 2 days. Will follow up after I sleep on it for a few weeks... to discuss comfortread more
Theresa D.
Theresa D.
17:53 19 Apr 22
Friendly, knowledgeable staff
Jeff B.
Jeff B.
17:21 18 Apr 22
Prompt service, good prices
Christopher D.
Christopher D.
16:08 18 Apr 22
I worked with Adam at the Wolf Road store and being extremely picky, Adam took the time to show me... ever mattress he thought I would like but he also took the time to explain all the difference is the new mattresses out on the market today! And there is a ton! As opposed to salesman that just want to sell you the most expensive product then get you out the door so they can play with their phones Adam wanted to know what I was comfortable spending then he actually showed me ways with the different options to get what I was looking for without spending my limit! And to top as great experience off he worked his mattress magic and got me next day delivery and his guys are taking my old mattress for $10!!! You can’t buy lunch for $10!!! Prior to stopping into Metro Mattress I did a lot of shopping and almost bought one at Taft (thank god I didn’t)! But last minute my girlfriend said we missed the store near Colonie Center so we told the Taft guy we’d be right back and gave it a long shot going to the last mattress store we forgot and met Adam and got a fantastic deal! So after buying our new mattress to make sure I wasn’t crazy we drove back to Taft who says they will match any competitors price and I showed them my receipt for the exact mattress I initially looked at at Taft Furniture and finally bought at Metro Mattress from Adam and he took the receipt in the back and 15min later he said I should feel like the luckiest man ever because they had to screw up the cost there was NO WAY they could match that price! I said you just saw me here and I walked in and I told them what one I wanted and he punched numbers on his calculator and gave me that price! So the Taft salesman said I lucked out and I left! I’d tell anybody looking for a new mattress to buy one from Metro Mattress and if Adam is there he’s the guy working the Magic! After going back to Taft I see there’s a huge mark up in mattresses and they obviously didn’t want to make the sale bad enough like Adam did! My girlfriend and I both thank you Adam for making our day!read more
Judith Ann Bisbee A.
Judith Ann Bisbee A.
06:35 11 Apr 22
I am an older person and had some really specific needs due to a leg injury and pre-existing... arthritis. I needed a mattress some type of cushioning on top and box spring support with less height.
We received excellent service and guidance in considering various options.
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Diana Lynn C.
Diana Lynn C.
18:49 10 Apr 22
The customer service was excellent he took his time with us didn’t rush us also wasn’t a pushy... salesman. He let us try different mattresses also metro mattress isn’t a expensive store he gave us some really good deals on our purchase today which was great he is a very pleasant person nice personality 👍👍thank you again Paulie 👍👍🤘read more
John V.
John V.
15:25 10 Apr 22
Really great informative staff. Actually have everything in stock, and quick delivery!
Kathy B.
Kathy B.
11:18 10 Apr 22
I am very pleased with my experience in purchasing a new mattress. My salesperson was very... pleasant, knowledgeable, and not overly pushy about me purchasing a mattress. Within 15 min I found the mattress I wanted.and it was delivered the next day for free and they took my old mattress away for me. The delivery guys were friendly and quick. I've only slept on my new mattress one night but so far I'm very happy!

Kathy
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Holly S.
Holly S.
16:27 04 Apr 22
Pauly was that best , very knowledgeable
. Was able to help us make a very stressful situation... easier . I highly recommend metro mattress !read more
Pat S.
Pat S.
21:37 02 Apr 22
Excellent service quick and easy
Dennis O.
Dennis O.
20:20 30 Mar 22
Nice selection friendly people
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