Metro Mattress financing is provided by Synchrony Bank. You may automatically be offered a prequalified financing offer from Fortiva. If not immediately approved, apply for Koalafi from West Creek Financial. If approved online, simply bring your approved application, account number, and photo identification to the Metro Mattress nearest you. Applying online will save you time and allow you to shop for your new mattress set knowing your approved credit limit. Minimum monthly payments required. Subject to Credit Approval. Call or visit a Metro Mattress store location for complete details.
You can access your Synchrony Bank Financing account online! Manage your existing Synchrony Bank account.
FREQUENTLY ASKED QUESTIONS
Who do I contact for general questions about a Synchrony Bank account or about my online credit application?
Call Synchrony Bank at 1-866-396-8254 or write to:
PO Box 965033
Orlando, FL 32896-5033
Once approved, when will I receive my Metro Mattress preferred customer credit card in the mail?
You should receive your credit card 10 to 14 business day after the application is approved by Synchrony Bank.
Do I have to wait to receive my Metro Mattress preferred customer credit card before I can make a purchase?
No. If your application is approved, you may visit the store to make or finalize your purchase with your account. If your credit application is approved, you will receive confirmation with your account number and credit limit. Simply print off the page with your account number and credit limit and utilize that until you receive your card in the mail.
If I have forgotten my Metro Mattress preferred customer credit card can I still charge purchases to my account?
Absolutely. As long as you have available credit you may still charge purchases to your account. You will be required to provide photo identification in order to verify your information before processing a charge on your Metro Mattress Preferred Customer Credit Card.
When will I receive my first billing statement?
You should expect to receive your first billing statement 30 – 45 days after receipt of your merchandise. If you do not receive your billing statement within this time please contact Synchrony Bank Customer Service at 1-866-396-8254.
When is my payment due?
Your payment due date is listed on your individual billing statement. If you require further assistance, please contact Synchrony Bank Customer Service at 1-866-396-8254.
Where do I send my payment?
Payments are to be sent directly to Synchrony Bank:
For Regular Mail:
PO Box 960061
Orlando, FL 32896-0061
How do I request a credit limit increase?
You may request a credit limit increase by contacting Synchrony Bank Customer Service at 1-866-396-8254.
What should I do if my Metro Mattress preferred customer credit card is lost or stolen?
Contact Synchrony Bank Customer Service immediately at 1-866-396-8254.