METRO MATTRESS WARRANTY CLAIM FORM
Manufacturer’s Limited Warranty protects you from defect, flaw or failure in the design, construction or materials and do not guarantee durability or protection against normal deterioration of a product due to natural wear and tear. All manufacturers reserve the right to refuse service and void the warranty if the product is stained, shows abuse, or is damaged through accident or neglect. All warranties are void if the mattress is stained or shows any evidence of bed bugs and will NOT be picked up or otherwise exchanged by Metro Mattress under any circumstances. Please note that Metro Mattress does not have authority to process warranty claims for Adjustable Power Bases, Mattress Protectors or any Tempur-Pedic products.
TERMS & CONDITIONS
Failure to produce the original Itemized Proof of Purchase may result in the denial of warranty coverage by the manufacturer. Under the terms of Manufacturer’s Limited Warranty, customer is only entitled to the repair or replacement of defective product. Refund requests will not be considered. See Manufacturer’s Limited Warranty for further details.
Metro Mattress grants or implies NO warranty of performance on any product. All warranties provided, if any, are manufacturer’s warranties. Manufacturer Warranty paperwork is included in the packaging of the product. In the event that a warranty claim on your product is necessary, Metro Mattress will arrange for the In-Home Assessment of the product which may include measurements, descriptions, and/or photographs as deemed appropriate under the terms of the manufacturer’s limited warranty. All decisions concerning warranty claims are made solely by the manufacturer. This includes the validity of the claim, and any subsequent offerings thereafter. Metro Mattress will only perform an exchange for defective products with the written consent of the manufacturer.
Service and transportation fees are not included in the terms of the Manufacturer’s Limited Warranty. Metro Mattress requires a delivery fee for the exchange of any approved warranty claim made 60 days after the original date of delivery. Delivery charge shall be based on the current delivery fee and is subject to change at any time. Merchandise sold “As-Is” is NOT eligible for warranty coverage under the terms of the Manufacturer’s Limited Warranty. *Please Note: Metro Mattress does NOT perform service for any adjustable bed bases. All service issues on adjustable bases are resolved directly through the manufacturer. IMPORTANT: Pursuant to the Manufacturer’s Limited Warranty, ANY spot or stain on your bedding will VOID the manufacturer’s warranty coverage. For health and safety reasons, the MANUFACTURER reserves the right to deny any and all coverage on these products. See Manufacturer’s Limited Warranty for complete details.