REAL REVIEWS, REAL PEOPLE

Every review on this page has been submitted by a real, verified Metro Mattress customer on Google and Facebook.

Google Rating

4.8

Based on 21787 reviews

melissa H.

02:06 24 Nov 25

Sold me something I wasn't looking for I needed a queen and they sold me a king so jokes on me

K B.

18:40 08 Nov 25

Shila P.

17:22 08 Nov 25

Sad to see them go!!! Got a great deal though!! Jerri is an awesome sales woman!!

Jenna C.

10:16 08 Nov 25

alysse T.

00:24 08 Nov 25

They were all very helpful and we found an amazing mattress! Thanks so much!

Thomas M.

00:22 08 Nov 25

Tommy was an excellent guide helping my partner and I pick out our new mattress. He provided a lot... of great information about every product available, we are very grateful for his help and very satisfied with the purchase we made.read more

Kiki

22:36 07 Nov 25

Dan M.

01:31 06 Nov 25

Lisa was great !!

Jean P.

00:45 06 Nov 25

Great experience at Metro Mattress! Even though the Erie Blvd. store is closing, the employees were... very friendly and helpful. Sorry to see the store closing😢read more

Kethelin R.

23:47 05 Nov 25

Cheryl E.

21:43 05 Nov 25

I have always bought our beds from Metro Mattress. Great, knowledgeable customer service reps.... Better than fair price. Love my new bed!!!read more

Bob C.

21:05 05 Nov 25

Great prices, wonderful, helpful sales rep. Wish they were staying in business. Bought my mattress... from the glenmont store back when they were near staples in glenmont and again this past week at the store off Magee and rte 9w, also in glenmont. Always friendly, knowledgeable, helpful, and professional. Will miss this store and their staff.read more

Eben B.

17:04 04 Nov 25

Robin P.

00:54 02 Nov 25

Had a great experience with some great sales people that really know what they're doing. Great... pricesread more

Rajsri B.

00:33 02 Nov 25

Great experience. The salesperson was very helpful.

Giorgio A.

21:49 01 Nov 25

Karen C.

19:55 31 Oct 25

Easy buy.Manager was great to work with.

Ben E.

17:24 30 Oct 25

Great deal in an awesome pillow!! Sorry to see you guys go.

Barry K.

00:42 29 Oct 25

Very helpful ,and I got just what I was looking for at the price I was happy with.

Lauren Krisak G.

19:17 28 Oct 25

Anna C.

23:03 27 Oct 25

Lowell C.

20:31 27 Oct 25

TammyLynn L.

05:30 26 Oct 25

Excellent service

Logan D.

00:14 26 Oct 25

Phenomenal experience, very helpful in picking out the perfect bed at an awesome price!

Mara W.

20:15 25 Oct 25

Zoom was an amazing representative and was helpful from the moment we walked in!

Tricia E.

21:53 24 Oct 25

Annette B.

12:11 23 Oct 25

Mr. Kyle was very professional 👏. My daughter's are enjoying the comforts of the bed. They... are satisfied, thank you.read more

Sean C.

16:18 22 Oct 25

Even on their way out the door, excellent service was provided, not to mention a really good deal.

Michael C.

10:32 22 Oct 25

Milinda P.

23:37 20 Oct 25

Excellent so friendly

Alexi Kristina F.

16:34 19 Oct 25

marlene K.

00:44 19 Oct 25

Mary K.

00:43 19 Oct 25

Wonderful customer relations great products love the relationship with the customer personnel

Megan F.

21:01 18 Oct 25

Great experience at a great price! Staff were extremely helpful and pleasant! Product is phenomenal!

Dana I.

15:02 18 Oct 25

Great experience

David Q.

21:23 17 Oct 25

The staff was very friendly. They demonstrated complete knowledge of the company's products and... were able to answer all my questions. I will be sad to see the company for out of business. I have been a loyal Metro Mattress for many years.read more

Laurir S.

20:46 17 Oct 25

A wonderful experience.

Curtis B.

18:56 17 Oct 25

Great service, it's a shame that they are going out of business.

William M.

17:09 17 Oct 25

David & Rosa H.

17:04 17 Oct 25

mark H.

23:49 16 Oct 25

Dave G.

23:19 16 Oct 25

Kate M.

21:22 15 Oct 25

Michael Panebianco I.

17:22 15 Oct 25

Marcy L.

22:15 12 Oct 25

Sarah M.

20:53 12 Oct 25

Jamie H.

17:33 11 Oct 25

lynda R.

01:39 11 Oct 25

Great sales people. Stayed open later for us

Next Reviews

Facebook Rating

4.8

Based on 2796 reviews

C J Avant S.

18:48 04 Sep 24

yes! the service was awesome! Justin was a great help in our decision

Tim M.

23:54 03 Sep 24

Great service, Kyle was very knowledgable and very helpful! Thank you!

Elizabeth H.

15:17 12 Aug 24

Justin at the Big Flats, ny metro mattress store was great. he was very knowledgeable and friendly.... recommend asking for Justin if you plan to shop there.read more

Emily L.

17:56 06 Jul 24

Chayton was amazing! He keeps a neatly appointed and organized store (N. Kingstown, RI) He was... knowledgeable, friendly and professional. Delivery was prompt and painless. We had our first sleep on the mattress and adjustable bed Chayton advised us on. Worth every penny! We recommend this store and Chayton especially.read more

Fred W.

19:20 28 May 24

friends knowledgable and professional

Harlod C.

11:08 04 Apr 24

Good works deserves good recommendation I saw testimonies from several people on this page talking... about Mrs MELISSA LEPORE and I also decided to give it a try if I would share mine also. I made an investment of $1,000 with her and got $10,300 payouts without stress. thanks alot ma ,you are heaven sent I highly recommend her to you all and you will be glad, to have her contact via
WhatsApp:+1 (765)351-3234
Email:[email protected] https://www.facebook.com/melissalepore418fxread more

Sue R.

23:24 18 Sep 23

We bought our new mattress at Geneseo Metro Mattress .Service was exceptional and Matt was so... patient and answered ALL of our questions!!! Highly recommend.read more

Lisa S.

19:24 22 Jun 23

Lisa Very helpful and accommodating!!

Tracey Y.

21:15 11 Jun 23

Maren was exceptional. She was kind, patient and knowledgeable.

Jenn C.

19:11 02 Jun 23

Prices and will find out when I receive order if the quality is fair to price

Lori Cohen S.

21:16 28 May 23

I like the ease of purchase, plus the take away of old mattress. I also liked the sleep test for... different kinds of firmness.read more

Carol E.

18:37 25 May 23

Stopped in unplanned and purchased new mattress and box springs from Chuck on union road! Great... experience and comfortable environment.read more

Carrie S.

15:29 24 May 23

Cherie gave me so much knowledge about which mattress I should choose. I bounced from one to the... other, and she told me all about them. She recommended one that I purchase today, and I am very thankful for her patience and judgment. Everything went very quickly, and I am very satisfied with my experience.read more

John Z.

21:16 22 May 23

I was in and out in 20 min and all was good on a delivery date. They were prompt and courteous.

Mike P.

18:36 19 May 23

James Heath assisted my wife and I in the purchase of a new mattress. He was very knowledgeable,... asked good questions, and listened carefully to determine our needs. With his help we were able to narrow down the list of mattresses that would work for us, and, in the end, we were quite happy with the mattress we selected. He was thorough but not high pressure. We would recommend him to anyone who is in the market for a new mattress.read more

Linda P.

00:09 17 May 23

Terry was awesome! Very knowledgeable and pleasant to work with. Great selection

John M.

19:39 16 May 23

it was fast, quick and easy. I told the guy what I needed and he knew exactly what to give me.... James Heath was the salesman. he did a great job and made the process very easy.read more

Faron L.

16:51 16 May 23

Very good experience and happy with my new mattress

Connie C.

00:10 11 May 23

Very good place to do business with very helpful I give it5 stars for sure

Lou R.

23:06 08 May 23

Will did a great job explaining the vast differences in products, without the hard sell tactics at... other companies useread more

Steve B.

22:21 07 May 23

customer service was great

Eric Jon M.

22:32 06 May 23

Kyle Hawk answered any questions and help us find the right match for our needs.

Lynn Thur E.

17:10 06 May 23

The gentleman who helped me was wonderful!

Anh N.

20:40 04 May 23

Jon was so nice he’s a good service

Chuck I.

19:45 04 May 23

Sales person was very helpful and was not pushy on selling some thing we did not need

Sierra F.

01:02 04 May 23

Jack was so helpful and nice! Really enjoyable experience!

Mary Ann W.

04:00 02 May 23

I was a desperate shopper in need of help. I was greeted by Terry who proceeded to explain the... process of selecting a Mattress specifically chosen for my specific needs. Terry proceeded to show me mattresses , explain the details of each one. I made the purchase with the excellent assistance of Terry.
I highly recommend Metro Mattress in Cortland N.Y

Thank you
Mary Annread more

Paul M.

17:50 30 Apr 23

Professional nice to talk to price wasn’t too bad

John F.

20:24 29 Apr 23

Worked with Stefon - Regional Manager for Rochester & Buffalo - outstanding customer service -... beyond professional. Will mist definitely refer and recommend going forward with mattress needs.read more

Rose AnnRi S.

19:45 28 Apr 23

Being thorough as to what is available for my specific needs!

Bari F.

15:01 28 Apr 23

Metro Mattress in Glenmont was excellent for service and prompt delivery. I had fun trying... mattresses and found one that is just right. my salesperson was a great help, encouraged me to take my time and made the purchase process easy.read more

Jeff C.

12:03 28 Apr 23

Back on April 24, 2023 I stopped into my local Metro Mattress store here in New Paltz, NY. Here I... met Tim Roger, the assistant for this store. He expertly helped me through the process of finding just the perfect mattress that I desired.
It so rare to find quality customer service these days. It was a pleasure doing business with a professional such as Tim.
In closing, my mattress is scheduled to arrive tomorrow. Looking forward for a good nights sleep.

J. Cierniakread more

Marcia G.

22:27 24 Apr 23

Very helpful, informative and friendly.

Joan S.

19:59 24 Apr 23

Kessan was very patient, informative,and very attentive to my husband who has Parkinson’s. I think... he helped us pick out the perfect mattress for our individual needs.read more

Lola W.

14:26 24 Apr 23

I stopped at the Metro Mattress in Norwich NY, knowing exactly what I wanted and checking out the... prices. I was welcomed with a friendly greeting and received immediate assistance. The salesman was very knowledgeable about the products he was selling and answered all of my questions. I purchased the second bed I looked at and am very pleased. I actually ended up with an excellent deal on the exact bed I wanted, as well as a few freebies I didn’t expect. How often does that happen?
I highly recommend Metro Mattress and plan on making future purchases at this store.read more

Lisa G.

13:06 23 Apr 23

Very helpful in understanding what we needed and made good recommendations. Provided different... price options to consider. Salesperson was not pushy.read more

Mark F.

01:24 23 Apr 23

Metro Mattress is a very easy business to deal with Tommy D made it very easy for me to get a new... mattress. Thank you, Metro Mattress.read more

Debra F.

20:22 21 Apr 23

The Cortland, NY store has a very good selection of mattresses and our salesman, Kyle, was very... knowledgeable and great to work with. He helped us a lot in
deciding exactly what we want type of mattress we were looking for. Highly recommend, as it also supports our local economy.read more

Dave P.

13:45 20 Apr 23

Salesman helpful and experienced not pushy gave us just what we needed

Stephanie M.

20:54 18 Apr 23

I had a very good experience with metro mattress in Horseheads NY . Steve helped my find the... mattress for my budget with no pressure to up sell !
I recommend them. !read more

Mallaley D.

22:24 15 Apr 23

no pressure to buy high price mattress

Debbie S.

20:40 13 Apr 23

very nice people to work with

Linda A.

19:22 11 Apr 23

Paula was great, very knowledgeable

Katy J.

21:33 02 Apr 23

Friendly, understanding. Explained everything thoroughly.

Patricia G.

19:48 31 Mar 23

Thorough polite friendly service. Most importantly Arkell really listened to me

Megan Gray D.

17:26 26 Mar 23

Ridge and Paula were a ton of help with our purchase, answered all our questions.
They both are... great customer service associates!!read more

George B.

18:41 24 Mar 23

Halley did an excellent job getting what we needed. Pleasant knowledgeable and with a discount!!... Awesome experience!

Thank you !read more

Deborah S.

18:40 23 Mar 23

James was a knowledgeable, helpful sales associate.

Anita Martini Z.

20:13 21 Mar 23

Sales man Mike was very helpful and accommodating I would give it five star .

Jean D.

18:41 19 Mar 23

The mattress sales was great however the delivery wasn’t as good. Scratched my wall going all the... way up the stairs. Now my husband has to repaint the stairs wall, not happy at allread more

Jason N.

01:24 18 Mar 23

My wife and I got the perfect bed after looking at a couple different choices. Shanan was more than... helpful and I will be returning for a new bed for our daughter.read more

Shanan L.

17:51 02 Mar 23

Out standing product and service!!! I own a bed anyone else in Olean shopping anywhere else. Can’t... own!!!read more

Kettly A.

18:49 01 Mar 23

Very time efficient and staff was very friendly.

Cindy B.

21:14 24 Feb 23

Lovely people to deal with. They went above and beyond. I had worked with another company prior... where you just smother customer and metro vastly better.read more

ManCo C.

21:24 21 Feb 23

Professional, courteous and very knowledgeable sales rep Asia made it easy for us to decide to make... our purchase at Metro Mattress.read more

Kevin J H.

01:11 21 Feb 23

Everything. Very courteous and knowledgeable

Patrick M.

12:20 20 Feb 23

Came in on a Saturday to see my friends son Eric, who works there showed me all the different types... of beds. The way they worked. The way mattresses are made all the bells and whistles and I’m buying very nice mattress getting it tonight. Can’t wait to sleep on it Eric was nothing but professional courteous 100% professional, I would highly recommend people to come and visit him via mattress. That’s how good he is.read more

Chris S.

21:07 19 Feb 23

Great selection. Affordable. And great costumer service. My experience was quick and easy with no... pressure. They gave me great information and options to help me make a choice that fit me best for my sleep problems. I would highly recommend them over the bigger box retailers.read more

Roy Shana M.

20:53 19 Feb 23

Friendly staff with great customer service skills offering a large selection to choose from....
One of the best most comfortable mattress/box spring at a great price too! Can’t beat it.read more

Joyce L.

14:25 18 Feb 23

Employee Dale, st the Norwich store, seemed to be knowledgeable about products that he suggested we... try based on our input of needs. When we stated that just the mattress was what we would be purchasing, he showed us mattress covers but did not press us for purchase. We already had a waterproof cover & a “cool” mattress cover that we use over the waterproof cover.read more

Angel O.

19:26 17 Feb 23

Very professional and he knew exactly what I was looking for. Good price and warranty.

Jerry A.

17:03 13 Feb 23

Sales staff was top notch .

John B.

15:47 12 Feb 23

We needed two mattresses for a cabin. The salesman was friendly courteous and got us exactly what... we wanted, needed at a price we could afford. It was delivered the next day and set up. Great experience from beginning to end.read more

Jack J.

22:04 11 Feb 23

Pleasant experience, knowledgeable sales Mgr

Susan Castor F.

13:20 09 Feb 23

We had a great mattress buying experience with Eric in the Clifton Park store. He was knowledgable,... friendly, and very helpful. We will be recommending him to our friends and family!read more

Edward D.

20:11 08 Feb 23

Very knowledgeable associate

Debbie K.

16:17 03 Feb 23

I worked with Justin and he was wonderful. Provided great options being extremely knowledgeable... which helped my decision. This is the 2nd mattress I bought from them and will do it again when needed. Thank you Justin!read more

Sue O.

00:45 29 Jan 23

Caitlyn at Victor location was very patient to my needs and being indecisive. Even left the store... to do comparative shopping and returned to more good customer service.read more

Grabiel Berríos R.

21:31 22 Jan 23

Great and quick service!!

Hi from Rachel and her S.

22:11 21 Jan 23

The few ladies at the Johnson City, NY store were very accommodating to my daughter. Respected her... financial limits. Anticipated our questions. Showed her options. thanks ladiesread more

Kristin F.

23:12 18 Jan 23

John and Kyle were great. They took the time for me to find the perfect mattress. And it was on... sale!read more

Vanvan B.

23:05 18 Jan 23

The service is Excellent . The sales person is wonderful. A true sales person. Thank you.

Robin B.

18:29 18 Jan 23

Checked a few other places then stopped at Metro Mattress
Alex was very friendly compared to the... other places. He was very knowledgable
Not pushy and gave us a great deal on a better mattress than was offered at another business for more(and that place touted itself as being cheaper…much cheaper)
I think u get what u pay for and I feel we got a fair price on a great mattress
Thank you and thank Alex for a great job!read more

Casey H.

22:13 17 Jan 23

Just purchased a mattress from the Elmira ny location. Very nice place and staff helped us out to a... T.read more

Cathy B.

18:39 13 Jan 23

I have always shopped at Metro masters for a mattress sales people are very good

Linda H.

00:27 12 Jan 23

Very friendly and I really like the choises they have.

Joe D.

19:36 09 Jan 23

my salesman did a great job on telling me a bed I cannot say anything bad about him cuz he did a... great job thank you very much and I can't wait to get my bed tomorrowread more

Caoimhghin M.

18:52 02 Jan 23

This was my first time visiting Metro Mattress and it was also my first stop for this shopping... venture. I had planned on checking out a few places and after talking to Zac, I decided that I didn’t need to. He was friendly, knowledgeable and provided me with a lot of good info. It may have been my first visit but it will not be my last!read more

Marlinda C.

00:42 01 Jan 23

We had stopped in Metro Mattress in Yorkville store to price mattresses and Jonny was our salesman... and he was very knowledgeable and listened to what our needs where and had us try a few different beds that he felt would suite or needs and he was very knowledgeable on each one and was able to ask our questions and was very up front with us on everything. Jonny made our experience a really enjoyable time and we ended up purchasing a bed that we weren't even considering ,but because of Jonny suggestions and knowledge he has on their beds he had us try it and we ended up liking it. Thank you Jonny for your outstanding service and knowledge.read more

Lori S.

00:45 30 Dec 22

In search of a new bed I headed to Metro Mattress on Transit Rd. Paulie was not only very... professional but friendly, no pressure and very helpful.
So excited to get my new bed tomorrow.
I had a great experience and would highly recommend Metro Mattress. Ask for Paulie.read more

Nora S.

20:29 28 Dec 22

I had a very good experience with Brian. He was able to explain the difference between different... mattresses .read more

Bernadette C.

17:10 23 Dec 22

Mike the salesman was great No pressure compared the different mattresses and reclining bed frames.... I told him I was going to his competitor to check out there price I would come back one way or another to let him know. Well hands down Mike won best price and customer service which I value very much. I would recommend him 100%read more

Carmelo B.

10:46 08 Dec 22

Beautiful Store, Assistant Great

Heather G.

16:38 06 Dec 22

I would recommend Metro Mattress Vestal. Josh helped me find the best mattress to fit my individual... needs and got me the best possible price.read more

Sabrina I.

17:22 04 Dec 22

the gentleman who is the manager in the Olean store was very helpful and very nice at helping me.... the delivery service was on time and was very friendly and politeread more

Vic F.

22:17 03 Dec 22

no hard sales approach good service

Christopher J M.

23:18 02 Dec 22

Honest evaluation of features on a variety of items from sales person. Delivery and haul away... services offered, which was great. Friendly and helpful staff. Would recommend visiting if shopping for a mattressread more

Kent S.

16:53 02 Dec 22

Pat was great and completely honest and upfront when buying a mattress for my son. Nice Job Pat in... Geneseo..We will definitely be coming back for our King size mattress for our room.read more

Bernes W.

04:58 30 Nov 22

Meghan knowledgeable patient friendly sale person

Debbie P.

21:43 27 Nov 22

The service was very good

Jack Rease J.

23:23 26 Nov 22

excellent service and excellent delivery. Highly recommend!!!

Angie B.

20:52 25 Nov 22

Best salesman , fast service

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