REAL REVIEWS, REAL PEOPLE
Every review on this page has been submitted by a real, verified Metro Mattress customer on Google and Facebook.
Google Rating
Based on 20633 reviews
Sandra B.
22:40 04 Jan 25
Love Metro . I have bought 2 bed sets and a mattress , no problems. Great service.
Xufeng S.
21:29 04 Jan 25
Austin was friendly and knowledgeable. Very helpful in selecting our mattress.
Lorie H.
20:43 04 Jan 25
Friendly and efficient staff and decent prices!
Anita W.
20:41 04 Jan 25
Kristin H.
19:32 04 Jan 25
Jason B.
03:29 04 Jan 25
Justin was great. Not pushy at all, very patient, and informative.
Peter L.
23:40 03 Jan 25
Excellent sales manager, did not push or pressure, allowed me to lay on several beds, gave me a... loyalty discount because my son bought a bed from this store.read more
Rongqiang W.
20:03 03 Jan 25
Lloyd W.
17:02 03 Jan 25
Very helpful and friendly
Jim G.
00:20 03 Jan 25
Excellent Customer Service provided by Jarod. Also very knowledgeable@Thank you
Nancy L.
20:52 02 Jan 25
Karen B.
03:01 02 Jan 25
Nick N.
23:54 01 Jan 25
Very knowledgeable and informative Kathy K
Steve K.
23:15 01 Jan 25
John was extremely friendly and knowledgeable. Great overall experience
Doug P.
22:57 01 Jan 25
Sarah C.
19:41 01 Jan 25
We walked into the store not planning to purchase a mattress same day. Rob was friendly,... knowledgeable and took the time to be sure we were satisfied and to answer any question we asked, no matter how silly they seemed. Needless to say, we made the purchase!read more
Jacob T.
19:13 01 Jan 25
Ashley K.
17:00 01 Jan 25
John is the best. Thank you for taking so much time with me today on your bday
Donna H.
10:47 01 Jan 25
Enjoyed my visit withJames. He was so friendly, and helpful.
Janelle L.
01:51 01 Jan 25
Nick was wonderful in helping pick out a mattress and suggestions for what we might like that would... meet our needsread more
Pam K.
22:46 31 Dec 24
Need to share a very kind experience recently with Mark Wolff at MetroMattress in Watertown, NY. I... stopped at the store, mentioned that my Tempur-flex mattress needed to be straighten on the base which is too heavy for me to move….he immediately offered to make a house call after work the next day….I purchased this mattress with adjustable base in 2017…...have been very pleased with it & even more pleased with the service….read more
Matthew R.
20:32 31 Dec 24
Great mattress shopping experience and got a good deal on a new mattress!
Joanne R.
19:38 31 Dec 24
Kiley C.
18:24 31 Dec 24
Matthew B.
18:21 31 Dec 24
Jessie M.
04:22 31 Dec 24
My wife and I had our first in-store mattress shopping experience here. We had the place to... ourselves, and while I was worried at first about creepy salespeople, we got Jack! They were insanely friendly, informative, helpful, and not creepy at all. They walked us through the choices, taking our preferences seriously. We walked out happy with free delivery and set up within a couple of days, which also was quick, smooth, and creep-free! Overall, it was a great experience. Would Recommend.read more
Theresa J.
00:08 31 Dec 24
Went into the store today and was greeted by Nick as soon as we walked in. We were looking for a... mattress for my youngest son whom already knew what he wanted. Nick showed my son different styles and firmnesses by the time my son sat on the 4th one he was sold exactly what he wanted!! Thank you Nick for being so patient with him!! Definitely will be a return customer!!read more
Andrea D.
23:33 29 Dec 24
Had a great experience buying a new mattress at Metro Mattress utica ny location. Pablo was... extremely knowledgeable & made this so easy for us. Highly recommend.read more
Rosalie Q.
23:19 29 Dec 24
Very pleased with our experience with Shelby!! Told her exactly what we were looking for in a... mattress, and she knew exactly what to show us!! She was extremely helpful, personable and knowledgeable!! Thank you very much Shelby!!read more
Anthony B.
18:55 29 Dec 24
Tommy D is the one you should have show you a mattress. He let us try out any mattress we wanted... all the way up to the highest end $18,000 model. He was knowledgeable, personable, and able to quickly diagnose issues we’ve had and make helpful suggestions. Haven’t purchased many mattresses in my life but this was about as quick and painless as I️ could imagine it going.read more
Albert P.
17:32 29 Dec 24
Excellent delivery 3rd floor. On time and so quick. Sales person really knew his product and did... not mind we took our time trying everything and explained what made them feel so different.read more
Kishore C.
17:24 29 Dec 24
Jason F.
16:50 29 Dec 24
Nick was one of the easiest salesman I ever dealt with. Not pushy,very knowledgeable. Helped in... every way based on our experiences with different bed's we have had and how now we needed something different at a different time in our lives. We would recommend that location and of course we would send anyone we know to Nick! Also very glad the product we chose was in stock and on sale! This Friday we'll be maxn and relaxn!!read more
Nick
00:48 29 Dec 24
Monique K.
23:33 28 Dec 24
Amazing customer service!!! It was a very easy and informative experience! Very excited for my new... bedread more
Sophia P.
19:24 28 Dec 24
Had an amazing experience here employees were awesome and Very accommodating. I 10 out of 10... recommend this place!read more
Matt S.
13:49 28 Dec 24
Great experience, quality products, and knowledgeable staff!
Amber M.
22:13 27 Dec 24
Kyle was awesome to deal with. He got us exactly what we wanted.
AJ N.
19:45 27 Dec 24
Charnita C.
18:21 27 Dec 24
The lady Paula was very nice and she knew her stuff on each bed. She had me test several beds and... explained each bed. Helped me pick out what should work best for me. Thank you so much for your help and expertiseread more
Gia R.
17:26 27 Dec 24
Always friendly. Always competitive pricing.
TheReallife
16:43 26 Dec 24
Judy L.
18:48 24 Dec 24
William was extremely knowledgeable and helpful in assisting me in choosing an adjustable bed!
Brithney W.
00:19 24 Dec 24
Zoom was so helpful, would recommend
Tim P.
23:37 23 Dec 24
Matthew L.
23:10 23 Dec 24
Summer M.
22:12 23 Dec 24
I just bought a king mattress for our guest room - Tony was very helpful and made it a smooth... transaction.read more
Penny D.
17:46 23 Dec 24
Great store. Knowledgeable sales person!
Facebook Rating
Based on 2796 reviews
C J Avant S.
18:48 04 Sep 24
yes! the service was awesome! Justin was a great help in our decision
Tim M.
23:54 03 Sep 24
Great service, Kyle was very knowledgable and very helpful! Thank you!
Elizabeth H.
15:17 12 Aug 24
Justin at the Big Flats, ny metro mattress store was great. he was very knowledgeable and friendly.... recommend asking for Justin if you plan to shop there.read more
Emily L.
17:56 06 Jul 24
Chayton was amazing! He keeps a neatly appointed and organized store (N. Kingstown, RI) He was... knowledgeable, friendly and professional. Delivery was prompt and painless. We had our first sleep on the mattress and adjustable bed Chayton advised us on. Worth every penny! We recommend this store and Chayton especially.read more
Fred W.
19:20 28 May 24
friends knowledgable and professional
Harlod C.
11:08 04 Apr 24
Good works deserves good recommendation I saw testimonies from several people on this page talking... about Mrs MELISSA LEPORE and I also decided to give it a try if I would share mine also. I made an investment of $1,000 with her and got $10,300 payouts without stress. thanks alot ma ,you are heaven sent I highly recommend her to you all and you will be glad, to have her contact via
WhatsApp:+1 (765)351-3234
Email:[email protected] https://www.facebook.com/melissalepore418fxread more
WhatsApp:+1 (765)351-3234
Email:[email protected] https://www.facebook.com/melissalepore418fxread more
Sue R.
23:24 18 Sep 23
We bought our new mattress at Geneseo Metro Mattress .Service was exceptional and Matt was so... patient and answered ALL of our questions!!! Highly recommend.read more
Lisa S.
19:24 22 Jun 23
Lisa Very helpful and accommodating!!
Tracey Y.
21:15 11 Jun 23
Maren was exceptional. She was kind, patient and knowledgeable.
Jenn C.
19:11 02 Jun 23
Prices and will find out when I receive order if the quality is fair to price
Lori Cohen S.
21:16 28 May 23
I like the ease of purchase, plus the take away of old mattress. I also liked the sleep test for... different kinds of firmness.read more
Carol E.
18:37 25 May 23
Stopped in unplanned and purchased new mattress and box springs from Chuck on union road! Great... experience and comfortable environment.read more
Carrie S.
15:29 24 May 23
Cherie gave me so much knowledge about which mattress I should choose. I bounced from one to the... other, and she told me all about them. She recommended one that I purchase today, and I am very thankful for her patience and judgment. Everything went very quickly, and I am very satisfied with my experience.read more
John Z.
21:16 22 May 23
I was in and out in 20 min and all was good on a delivery date. They were prompt and courteous.
Mike P.
18:36 19 May 23
James Heath assisted my wife and I in the purchase of a new mattress. He was very knowledgeable,... asked good questions, and listened carefully to determine our needs. With his help we were able to narrow down the list of mattresses that would work for us, and, in the end, we were quite happy with the mattress we selected. He was thorough but not high pressure. We would recommend him to anyone who is in the market for a new mattress.read more
Linda P.
00:09 17 May 23
Terry was awesome! Very knowledgeable and pleasant to work with. Great selection
John M.
19:39 16 May 23
it was fast, quick and easy. I told the guy what I needed and he knew exactly what to give me.... James Heath was the salesman. he did a great job and made the process very easy.read more
Faron L.
16:51 16 May 23
Very good experience and happy with my new mattress
Connie C.
00:10 11 May 23
Very good place to do business with very helpful I give it5 stars for sure
Lou R.
23:06 08 May 23
Will did a great job explaining the vast differences in products, without the hard sell tactics at... other companies useread more
Steve B.
22:21 07 May 23
customer service was great
Eric Jon M.
22:32 06 May 23
Kyle Hawk answered any questions and help us find the right match for our needs.
Lynn Thur E.
17:10 06 May 23
The gentleman who helped me was wonderful!
Anh N.
20:40 04 May 23
Jon was so nice he’s a good service
Chuck I.
19:45 04 May 23
Sales person was very helpful and was not pushy on selling some thing we did not need
Sierra F.
01:02 04 May 23
Jack was so helpful and nice! Really enjoyable experience!
Mary Ann W.
04:00 02 May 23
I was a desperate shopper in need of help. I was greeted by Terry who proceeded to explain the... process of selecting a Mattress specifically chosen for my specific needs. Terry proceeded to show me mattresses , explain the details of each one. I made the purchase with the excellent assistance of Terry.
I highly recommend Metro Mattress in Cortland N.Y
Thank you
Mary Annread more
I highly recommend Metro Mattress in Cortland N.Y
Thank you
Mary Annread more
Paul M.
17:50 30 Apr 23
Professional nice to talk to price wasn’t too bad
John F.
20:24 29 Apr 23
Worked with Stefon - Regional Manager for Rochester & Buffalo - outstanding customer service -... beyond professional. Will mist definitely refer and recommend going forward with mattress needs.read more
Rose AnnRi S.
19:45 28 Apr 23
Being thorough as to what is available for my specific needs!
Bari F.
15:01 28 Apr 23
Metro Mattress in Glenmont was excellent for service and prompt delivery. I had fun trying... mattresses and found one that is just right. my salesperson was a great help, encouraged me to take my time and made the purchase process easy.read more
Jeff C.
12:03 28 Apr 23
Back on April 24, 2023 I stopped into my local Metro Mattress store here in New Paltz, NY. Here I... met Tim Roger, the assistant for this store. He expertly helped me through the process of finding just the perfect mattress that I desired.
It so rare to find quality customer service these days. It was a pleasure doing business with a professional such as Tim.
In closing, my mattress is scheduled to arrive tomorrow. Looking forward for a good nights sleep.
J. Cierniakread more
It so rare to find quality customer service these days. It was a pleasure doing business with a professional such as Tim.
In closing, my mattress is scheduled to arrive tomorrow. Looking forward for a good nights sleep.
J. Cierniakread more
Marcia G.
22:27 24 Apr 23
Very helpful, informative and friendly.
Joan S.
19:59 24 Apr 23
Kessan was very patient, informative,and very attentive to my husband who has Parkinson’s. I think... he helped us pick out the perfect mattress for our individual needs.read more
Lola W.
14:26 24 Apr 23
I stopped at the Metro Mattress in Norwich NY, knowing exactly what I wanted and checking out the... prices. I was welcomed with a friendly greeting and received immediate assistance. The salesman was very knowledgeable about the products he was selling and answered all of my questions. I purchased the second bed I looked at and am very pleased. I actually ended up with an excellent deal on the exact bed I wanted, as well as a few freebies I didn’t expect. How often does that happen?
I highly recommend Metro Mattress and plan on making future purchases at this store.read more
I highly recommend Metro Mattress and plan on making future purchases at this store.read more
Lisa G.
13:06 23 Apr 23
Very helpful in understanding what we needed and made good recommendations. Provided different... price options to consider. Salesperson was not pushy.read more
Mark F.
01:24 23 Apr 23
Metro Mattress is a very easy business to deal with Tommy D made it very easy for me to get a new... mattress. Thank you, Metro Mattress.read more
Debra F.
20:22 21 Apr 23
The Cortland, NY store has a very good selection of mattresses and our salesman, Kyle, was very... knowledgeable and great to work with. He helped us a lot in
deciding exactly what we want type of mattress we were looking for. Highly recommend, as it also supports our local economy.read more
deciding exactly what we want type of mattress we were looking for. Highly recommend, as it also supports our local economy.read more
Dave P.
13:45 20 Apr 23
Salesman helpful and experienced not pushy gave us just what we needed
Stephanie M.
20:54 18 Apr 23
I had a very good experience with metro mattress in Horseheads NY . Steve helped my find the... mattress for my budget with no pressure to up sell !
I recommend them. !read more
I recommend them. !read more
Mallaley D.
22:24 15 Apr 23
no pressure to buy high price mattress
Debbie S.
20:40 13 Apr 23
very nice people to work with
Linda A.
19:22 11 Apr 23
Paula was great, very knowledgeable
Katy J.
21:33 02 Apr 23
Friendly, understanding. Explained everything thoroughly.
Patricia G.
19:48 31 Mar 23
Thorough polite friendly service. Most importantly Arkell really listened to me
Megan Gray D.
17:26 26 Mar 23
Ridge and Paula were a ton of help with our purchase, answered all our questions.
They both are... great customer service associates!!read more
They both are... great customer service associates!!read more
George B.
18:41 24 Mar 23
Halley did an excellent job getting what we needed. Pleasant knowledgeable and with a discount!!... Awesome experience!
Thank you !read more
Thank you !read more
Deborah S.
18:40 23 Mar 23
James was a knowledgeable, helpful sales associate.
Anita Martini Z.
20:13 21 Mar 23
Sales man Mike was very helpful and accommodating I would give it five star .
Jean D.
18:41 19 Mar 23
The mattress sales was great however the delivery wasn’t as good. Scratched my wall going all the... way up the stairs. Now my husband has to repaint the stairs wall, not happy at allread more
Jason N.
01:24 18 Mar 23
My wife and I got the perfect bed after looking at a couple different choices. Shanan was more than... helpful and I will be returning for a new bed for our daughter.read more
Shanan L.
17:51 02 Mar 23
Out standing product and service!!! I own a bed anyone else in Olean shopping anywhere else. Can’t... own!!!read more
Kettly A.
18:49 01 Mar 23
Very time efficient and staff was very friendly.
Cindy B.
21:14 24 Feb 23
Lovely people to deal with. They went above and beyond. I had worked with another company prior... where you just smother customer and metro vastly better.read more
ManCo C.
21:24 21 Feb 23
Professional, courteous and very knowledgeable sales rep Asia made it easy for us to decide to make... our purchase at Metro Mattress.read more
Kevin J H.
01:11 21 Feb 23
Everything. Very courteous and knowledgeable
Patrick M.
12:20 20 Feb 23
Came in on a Saturday to see my friends son Eric, who works there showed me all the different types... of beds. The way they worked. The way mattresses are made all the bells and whistles and I’m buying very nice mattress getting it tonight. Can’t wait to sleep on it Eric was nothing but professional courteous 100% professional, I would highly recommend people to come and visit him via mattress. That’s how good he is.read more
Chris S.
21:07 19 Feb 23
Great selection. Affordable. And great costumer service. My experience was quick and easy with no... pressure. They gave me great information and options to help me make a choice that fit me best for my sleep problems. I would highly recommend them over the bigger box retailers.read more
Roy Shana M.
20:53 19 Feb 23
Friendly staff with great customer service skills offering a large selection to choose from....
One of the best most comfortable mattress/box spring at a great price too! Can’t beat it.read more
One of the best most comfortable mattress/box spring at a great price too! Can’t beat it.read more
Joyce L.
14:25 18 Feb 23
Employee Dale, st the Norwich store, seemed to be knowledgeable about products that he suggested we... try based on our input of needs. When we stated that just the mattress was what we would be purchasing, he showed us mattress covers but did not press us for purchase. We already had a waterproof cover & a “cool” mattress cover that we use over the waterproof cover.read more
Angel O.
19:26 17 Feb 23
Very professional and he knew exactly what I was looking for. Good price and warranty.
Jerry A.
17:03 13 Feb 23
Sales staff was top notch .
John B.
15:47 12 Feb 23
We needed two mattresses for a cabin. The salesman was friendly courteous and got us exactly what... we wanted, needed at a price we could afford. It was delivered the next day and set up. Great experience from beginning to end.read more
Jack J.
22:04 11 Feb 23
Pleasant experience, knowledgeable sales Mgr
Susan Castor F.
13:20 09 Feb 23
We had a great mattress buying experience with Eric in the Clifton Park store. He was knowledgable,... friendly, and very helpful. We will be recommending him to our friends and family!read more
Edward D.
20:11 08 Feb 23
Very knowledgeable associate
Debbie K.
16:17 03 Feb 23
I worked with Justin and he was wonderful. Provided great options being extremely knowledgeable... which helped my decision. This is the 2nd mattress I bought from them and will do it again when needed. Thank you Justin!read more
Sue O.
00:45 29 Jan 23
Caitlyn at Victor location was very patient to my needs and being indecisive. Even left the store... to do comparative shopping and returned to more good customer service.read more
Grabiel Berríos R.
21:31 22 Jan 23
Great and quick service!!
Hi from Rachel and her S.
22:11 21 Jan 23
The few ladies at the Johnson City, NY store were very accommodating to my daughter. Respected her... financial limits. Anticipated our questions. Showed her options. thanks ladiesread more
Kristin F.
23:12 18 Jan 23
John and Kyle were great. They took the time for me to find the perfect mattress. And it was on... sale!read more
Vanvan B.
23:05 18 Jan 23
The service is Excellent . The sales person is wonderful. A true sales person. Thank you.
Robin B.
18:29 18 Jan 23
Checked a few other places then stopped at Metro Mattress
Alex was very friendly compared to the... other places. He was very knowledgable
Not pushy and gave us a great deal on a better mattress than was offered at another business for more(and that place touted itself as being cheaper…much cheaper)
I think u get what u pay for and I feel we got a fair price on a great mattress
Thank you and thank Alex for a great job!read more
Alex was very friendly compared to the... other places. He was very knowledgable
Not pushy and gave us a great deal on a better mattress than was offered at another business for more(and that place touted itself as being cheaper…much cheaper)
I think u get what u pay for and I feel we got a fair price on a great mattress
Thank you and thank Alex for a great job!read more
Casey H.
22:13 17 Jan 23
Just purchased a mattress from the Elmira ny location. Very nice place and staff helped us out to a... T.read more
Cathy B.
18:39 13 Jan 23
I have always shopped at Metro masters for a mattress sales people are very good
Linda H.
00:27 12 Jan 23
Very friendly and I really like the choises they have.
Joe D.
19:36 09 Jan 23
my salesman did a great job on telling me a bed I cannot say anything bad about him cuz he did a... great job thank you very much and I can't wait to get my bed tomorrowread more
Caoimhghin M.
18:52 02 Jan 23
This was my first time visiting Metro Mattress and it was also my first stop for this shopping... venture. I had planned on checking out a few places and after talking to Zac, I decided that I didn’t need to. He was friendly, knowledgeable and provided me with a lot of good info. It may have been my first visit but it will not be my last!read more
Marlinda C.
00:42 01 Jan 23
We had stopped in Metro Mattress in Yorkville store to price mattresses and Jonny was our salesman... and he was very knowledgeable and listened to what our needs where and had us try a few different beds that he felt would suite or needs and he was very knowledgeable on each one and was able to ask our questions and was very up front with us on everything. Jonny made our experience a really enjoyable time and we ended up purchasing a bed that we weren't even considering ,but because of Jonny suggestions and knowledge he has on their beds he had us try it and we ended up liking it. Thank you Jonny for your outstanding service and knowledge.read more
Lori S.
00:45 30 Dec 22
In search of a new bed I headed to Metro Mattress on Transit Rd. Paulie was not only very... professional but friendly, no pressure and very helpful.
So excited to get my new bed tomorrow.
I had a great experience and would highly recommend Metro Mattress. Ask for Paulie.read more
So excited to get my new bed tomorrow.
I had a great experience and would highly recommend Metro Mattress. Ask for Paulie.read more
Nora S.
20:29 28 Dec 22
I had a very good experience with Brian. He was able to explain the difference between different... mattresses .read more
Bernadette C.
17:10 23 Dec 22
Mike the salesman was great No pressure compared the different mattresses and reclining bed frames.... I told him I was going to his competitor to check out there price I would come back one way or another to let him know. Well hands down Mike won best price and customer service which I value very much. I would recommend him 100%read more
Carmelo B.
10:46 08 Dec 22
Beautiful Store, Assistant Great
Heather G.
16:38 06 Dec 22
I would recommend Metro Mattress Vestal. Josh helped me find the best mattress to fit my individual... needs and got me the best possible price.read more
Sabrina I.
17:22 04 Dec 22
the gentleman who is the manager in the Olean store was very helpful and very nice at helping me.... the delivery service was on time and was very friendly and politeread more
Vic F.
22:17 03 Dec 22
no hard sales approach good service
Christopher J M.
23:18 02 Dec 22
Honest evaluation of features on a variety of items from sales person. Delivery and haul away... services offered, which was great. Friendly and helpful staff. Would recommend visiting if shopping for a mattressread more
Kent S.
16:53 02 Dec 22
Pat was great and completely honest and upfront when buying a mattress for my son. Nice Job Pat in... Geneseo..We will definitely be coming back for our King size mattress for our room.read more
Bernes W.
04:58 30 Nov 22
Meghan knowledgeable patient friendly sale person
Debbie P.
21:43 27 Nov 22
The service was very good
Jack Rease J.
23:23 26 Nov 22
excellent service and excellent delivery. Highly recommend!!!
Angie B.
20:52 25 Nov 22
Best salesman , fast service