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Helping our customers sleep better!

Google Rating

4.8

Based on 20473 reviews

Samantha M.

00:51 21 Nov 24

Ken was extremely helpful the moment we walked in the door, he found us the perfect bed for our... daughter we can’t thank him enough!read more

Alexander C.

23:53 20 Nov 24

Salesman was very helpful, helped me find a mattress very quickly at a great price.

Astra T.

15:21 20 Nov 24

I really, really do not like pushy sales people. Really. So I steeled myself walking into Metro... Mattress in Horseheads - I only wanted to buy a specific pillow. And yet… I came out with a whole new mattress and adjustable frame! Why? Because of Ben. Instead of pushing, he listened. He asked really good questions. And he (genuinely) ASKED if he could show me something with no expectation of a yes or no. So this time, I said yes. And then! And then! He worked diligently to find the absolute best (I mean like phenomenal) deal for me. I could not be any happier with the outcome. Thanks Metro Mattress and THANKS Ben!!!read more

Hannah B.

14:12 20 Nov 24

Steve P.

12:38 20 Nov 24

Peter S.

00:44 20 Nov 24

Matt E.

23:14 19 Nov 24

Steve was beyond courteous with helping me find a mattress. He explored all options with us and we... found the perfect mattress. Steve needs a raise!!read more

Anna R.

22:16 19 Nov 24

Thomas

19:25 19 Nov 24

Alexis was very informative and helpful with price matching and very professional

Bob D.

18:45 19 Nov 24

Michael S.

17:48 19 Nov 24

swruck19

01:01 19 Nov 24

Scott B.

23:20 18 Nov 24

Scotty did an outstanding job working with us to find the best deal we could get that included our... therapeutic needs and being within our budget.read more

Diane R.

18:58 18 Nov 24

Great experience at Metro Mattress in Cortland, NY. Terry is very knowledgeable and professional. ... He had great patience and asked relative questions to get us exactly what we wanted. I would highly recommend this store.read more

Jentl V.

14:34 18 Nov 24

Walked in on a Sunday afternoon and got two new mattresses. Tommy the salesman was thorough and... gave us good pricing, including the boxspring and free delivery. He is definitely a knowledgeable man!read more

Niki K.

12:49 18 Nov 24

Had a great experience mattress shopping! Kathy was welcoming, knowledgeable, and fun throughout... the process. We are very excited to get our new bed.read more

Jeff O.

23:54 17 Nov 24

Great experience! Serg was amazing!!!

Rosss

18:06 17 Nov 24

Amber was so patient and helpful. She helped us find the absolutely best bed possible!!

Andrea F.

00:54 17 Nov 24

BEN at Oneonta Metro Mattress=the BEST! He was genuinely interested in what we needed and wanted.... Honest about real value. So incredibly helpful and more knowledgeable about mattresses and specific sleeping needs than any other salesman in any other industry we have ever met!read more

Emma B.

22:03 16 Nov 24

We bought a queen mattress, Tommy D was super helpful! Thank you!

Mike F.

21:59 16 Nov 24

Great service! We bought a bed and mattress and the staff was very friendly and knowledgeable.

Samantha K.

21:18 16 Nov 24

Very helpful and friendly staff. Dakota was so helpful and knowledgeable and made us feel so... welcome!read more

Cassandra L.

20:24 16 Nov 24

Super easy and fast process. Tommy D listened to what we wanted, guided us to mattresses which met... our needs, and helped with the sake and delivery arrangements.read more

Kayla M.

20:23 16 Nov 24

The first employee that was helping me made me feel like he was giving me the best deal and the... best product for my money. The store manager was great and super friendly. Even laughed at my dad’s dumb dad jokes. I would recommend them!read more

Thomas M.

19:32 16 Nov 24

Jacob and John were very helpful.

serra B.

18:24 16 Nov 24

This is our third time purchasing our mattresses here as our needs and homes change. We always get... great customer service and helpful guidance from Tommy D! Thank you Tommy!read more

debbie F.

16:32 16 Nov 24

Very friendly ! Lisa was wonderful I. Oswego and very patient with my husband 🤣

Jennifer H.

12:19 16 Nov 24

Monica was very helpful in the process of choosing a high quality pillow. She has significant... knowledge of sleep science and which products are best for different lifestyles. Sleep products are not something I have found success buying online. The in person experience with a knowledgeable and low pressure salesperson was priceless! Highly recommend!read more

Jason O.

23:58 15 Nov 24

Very good experience, super friendly and knowledgeable salesperson

Melissa K.

19:42 15 Nov 24

Jarri was super sweet and helpful!! Made the whole process quick and easy:)

Jennifer C.

19:03 15 Nov 24

Convenient and store had mattresses needed in stock and at great price.

Steffen J.

01:49 15 Nov 24

Kenny G. Hooked us up with a great mattress! Finally waking up without back pain again.

Veronika P.

23:51 14 Nov 24

John was awesome! He was very knowledgeable and helped me choose a great mattress.

Amy P.

17:59 14 Nov 24

Jake spent about two hours with us helping us find the mattress best for us. He was kind and... patient and crunched a ton of numbers for us! It was a pleasure dealing with Jake and this company.read more

Maria L.

17:51 14 Nov 24

Max was attentive, informative, and kind

Gary R.

17:02 14 Nov 24

Angela S.

16:44 14 Nov 24

Chavonne L.

15:47 14 Nov 24

Kyle was a awsome salesmen. Explained everything to me and walked out spending to much money but... very satisfied.Thank u Kyleread more

Breonna J.

00:19 14 Nov 24

Hassan W.

20:31 13 Nov 24

Dawn gave my wife and I outstanding customer service. Dawn and her counterpart were very... knowledgeable with the mattresses on their showroom floor. We are very happy with our purchase. Delivery of the mattress was phenomenal. Delivery crew was on time and professional.read more

Melannie T.

20:01 13 Nov 24

Great experience Dawn was super helpful, and we left very satisfied with our purchase. 100%... recommendread more

Susan R.

18:25 13 Nov 24

Staff accomodating professional and knowledgeableVery pleasant experience

Brian N.

00:07 13 Nov 24

Had an awesome experience today after checking out several mattress stores. Matt was super helpful... and made the whole process easy he was very knowledgeable and we never felt pressured. Would highly recommend checking them out if you’re looking for a new mattress.read more

Gianna J.

20:20 12 Nov 24

10/10 experience!! Matt and staff were AMAZING! Super helpful and answered all questions with a... smile. So happy with my mattress!read more

Maggie B.

23:33 11 Nov 24

Austin was extremely helpful and well informed. He helped us figure out our mattress firmness and... guided to just the right mattress for us! Highly recommend 😊read more

Anne Van D.

23:00 11 Nov 24

Pablo was super helpful, professional and expedient. He listened to what I needed and really came... through. Thank you!read more

Mark Z.

19:05 11 Nov 24

No was absolutely amazing! Very knowledgeable and help us pick out the perfect mattress for my... girlfriend’s bad back.read more

Charles G.

15:46 11 Nov 24

Great experience- very accommodating and knowledgeable

Next Reviews

Facebook Rating

4.8

Based on 2025 reviews

C J Avant S.

18:48 04 Sep 24

yes! the service was awesome! Justin was a great help in our decision

Tim M.

23:54 03 Sep 24

Great service, Kyle was very knowledgable and very helpful! Thank you!

Elizabeth H.

15:17 12 Aug 24

Justin at the Big Flats, ny metro mattress store was great. he was very knowledgeable and friendly.... recommend asking for Justin if you plan to shop there.read more

Emily L.

17:56 06 Jul 24

Chayton was amazing! He keeps a neatly appointed and organized store (N. Kingstown, RI) He was... knowledgeable, friendly and professional. Delivery was prompt and painless. We had our first sleep on the mattress and adjustable bed Chayton advised us on. Worth every penny! We recommend this store and Chayton especially.read more

Fred W.

19:20 28 May 24

friends knowledgable and professional

Harlod C.

11:08 04 Apr 24

Good works deserves good recommendation I saw testimonies from several people on this page talking... about Mrs MELISSA LEPORE and I also decided to give it a try if I would share mine also. I made an investment of $1,000 with her and got $10,300 payouts without stress. thanks alot ma ,you are heaven sent I highly recommend her to you all and you will be glad, to have her contact via
WhatsApp:+1 (765)351-3234
Email:[email protected] https://www.facebook.com/melissalepore418fxread more

Sue R.

23:24 18 Sep 23

We bought our new mattress at Geneseo Metro Mattress .Service was exceptional and Matt was so... patient and answered ALL of our questions!!! Highly recommend.read more

Lisa S.

19:24 22 Jun 23

Lisa Very helpful and accommodating!!

Tracey Y.

21:15 11 Jun 23

Maren was exceptional. She was kind, patient and knowledgeable.

Jenn C.

19:11 02 Jun 23

Prices and will find out when I receive order if the quality is fair to price

Lori Cohen S.

21:16 28 May 23

I like the ease of purchase, plus the take away of old mattress. I also liked the sleep test for... different kinds of firmness.read more

Carol E.

18:37 25 May 23

Stopped in unplanned and purchased new mattress and box springs from Chuck on union road! Great... experience and comfortable environment.read more

Carrie S.

15:29 24 May 23

Cherie gave me so much knowledge about which mattress I should choose. I bounced from one to the... other, and she told me all about them. She recommended one that I purchase today, and I am very thankful for her patience and judgment. Everything went very quickly, and I am very satisfied with my experience.read more

John Z.

21:16 22 May 23

I was in and out in 20 min and all was good on a delivery date. They were prompt and courteous.

Mike P.

18:36 19 May 23

James Heath assisted my wife and I in the purchase of a new mattress. He was very knowledgeable,... asked good questions, and listened carefully to determine our needs. With his help we were able to narrow down the list of mattresses that would work for us, and, in the end, we were quite happy with the mattress we selected. He was thorough but not high pressure. We would recommend him to anyone who is in the market for a new mattress.read more

Linda P.

00:09 17 May 23

Terry was awesome! Very knowledgeable and pleasant to work with. Great selection

John M.

19:39 16 May 23

it was fast, quick and easy. I told the guy what I needed and he knew exactly what to give me.... James Heath was the salesman. he did a great job and made the process very easy.read more

Faron L.

16:51 16 May 23

Very good experience and happy with my new mattress

Connie C.

00:10 11 May 23

Very good place to do business with very helpful I give it5 stars for sure

Lou R.

23:06 08 May 23

Will did a great job explaining the vast differences in products, without the hard sell tactics at... other companies useread more

Steve B.

22:21 07 May 23

customer service was great

Eric Jon M.

22:32 06 May 23

Kyle Hawk answered any questions and help us find the right match for our needs.

Lynn Thur E.

17:10 06 May 23

The gentleman who helped me was wonderful!

Anh N.

20:40 04 May 23

Jon was so nice he’s a good service

Chuck I.

19:45 04 May 23

Sales person was very helpful and was not pushy on selling some thing we did not need

Sierra F.

01:02 04 May 23

Jack was so helpful and nice! Really enjoyable experience!

Mary Ann W.

04:00 02 May 23

I was a desperate shopper in need of help. I was greeted by Terry who proceeded to explain the... process of selecting a Mattress specifically chosen for my specific needs. Terry proceeded to show me mattresses , explain the details of each one. I made the purchase with the excellent assistance of Terry.
I highly recommend Metro Mattress in Cortland N.Y

Thank you
Mary Annread more

Paul M.

17:50 30 Apr 23

Professional nice to talk to price wasn’t too bad

John F.

20:24 29 Apr 23

Worked with Stefon - Regional Manager for Rochester & Buffalo - outstanding customer service -... beyond professional. Will mist definitely refer and recommend going forward with mattress needs.read more

Rose AnnRi S.

19:45 28 Apr 23

Being thorough as to what is available for my specific needs!

Bari F.

15:01 28 Apr 23

Metro Mattress in Glenmont was excellent for service and prompt delivery. I had fun trying... mattresses and found one that is just right. my salesperson was a great help, encouraged me to take my time and made the purchase process easy.read more

Jeff C.

12:03 28 Apr 23

Back on April 24, 2023 I stopped into my local Metro Mattress store here in New Paltz, NY. Here I... met Tim Roger, the assistant for this store. He expertly helped me through the process of finding just the perfect mattress that I desired.
It so rare to find quality customer service these days. It was a pleasure doing business with a professional such as Tim.
In closing, my mattress is scheduled to arrive tomorrow. Looking forward for a good nights sleep.

J. Cierniakread more

Marcia G.

22:27 24 Apr 23

Very helpful, informative and friendly.

Joan S.

19:59 24 Apr 23

Kessan was very patient, informative,and very attentive to my husband who has Parkinson’s. I think... he helped us pick out the perfect mattress for our individual needs.read more

Lola W.

14:26 24 Apr 23

I stopped at the Metro Mattress in Norwich NY, knowing exactly what I wanted and checking out the... prices. I was welcomed with a friendly greeting and received immediate assistance. The salesman was very knowledgeable about the products he was selling and answered all of my questions. I purchased the second bed I looked at and am very pleased. I actually ended up with an excellent deal on the exact bed I wanted, as well as a few freebies I didn’t expect. How often does that happen?
I highly recommend Metro Mattress and plan on making future purchases at this store.read more

Lisa G.

13:06 23 Apr 23

Very helpful in understanding what we needed and made good recommendations. Provided different... price options to consider. Salesperson was not pushy.read more

Mark F.

01:24 23 Apr 23

Metro Mattress is a very easy business to deal with Tommy D made it very easy for me to get a new... mattress. Thank you, Metro Mattress.read more

Debra F.

20:22 21 Apr 23

The Cortland, NY store has a very good selection of mattresses and our salesman, Kyle, was very... knowledgeable and great to work with. He helped us a lot in
deciding exactly what we want type of mattress we were looking for. Highly recommend, as it also supports our local economy.read more

Dave P.

13:45 20 Apr 23

Salesman helpful and experienced not pushy gave us just what we needed

Stephanie M.

20:54 18 Apr 23

I had a very good experience with metro mattress in Horseheads NY . Steve helped my find the... mattress for my budget with no pressure to up sell !
I recommend them. !read more

Mallaley D.

22:24 15 Apr 23

no pressure to buy high price mattress

Debbie S.

20:40 13 Apr 23

very nice people to work with

Linda A.

19:22 11 Apr 23

Paula was great, very knowledgeable

Katy J.

21:33 02 Apr 23

Friendly, understanding. Explained everything thoroughly.

Patricia G.

19:48 31 Mar 23

Thorough polite friendly service. Most importantly Arkell really listened to me

Megan Gray D.

17:26 26 Mar 23

Ridge and Paula were a ton of help with our purchase, answered all our questions.
They both are... great customer service associates!!read more

George B.

18:41 24 Mar 23

Halley did an excellent job getting what we needed. Pleasant knowledgeable and with a discount!!... Awesome experience!

Thank you !read more

Deborah S.

18:40 23 Mar 23

James was a knowledgeable, helpful sales associate.

Anita Martini Z.

20:13 21 Mar 23

Sales man Mike was very helpful and accommodating I would give it five star .

Jean D.

18:41 19 Mar 23

The mattress sales was great however the delivery wasn’t as good. Scratched my wall going all the... way up the stairs. Now my husband has to repaint the stairs wall, not happy at allread more

Jason N.

01:24 18 Mar 23

My wife and I got the perfect bed after looking at a couple different choices. Shanan was more than... helpful and I will be returning for a new bed for our daughter.read more

Shanan L.

17:51 02 Mar 23

Out standing product and service!!! I own a bed anyone else in Olean shopping anywhere else. Can’t... own!!!read more

Kettly A.

18:49 01 Mar 23

Very time efficient and staff was very friendly.

Cindy B.

21:14 24 Feb 23

Lovely people to deal with. They went above and beyond. I had worked with another company prior... where you just smother customer and metro vastly better.read more

ManCo C.

21:24 21 Feb 23

Professional, courteous and very knowledgeable sales rep Asia made it easy for us to decide to make... our purchase at Metro Mattress.read more

Kevin J H.

01:11 21 Feb 23

Everything. Very courteous and knowledgeable

Patrick M.

12:20 20 Feb 23

Came in on a Saturday to see my friends son Eric, who works there showed me all the different types... of beds. The way they worked. The way mattresses are made all the bells and whistles and I’m buying very nice mattress getting it tonight. Can’t wait to sleep on it Eric was nothing but professional courteous 100% professional, I would highly recommend people to come and visit him via mattress. That’s how good he is.read more

Chris S.

21:07 19 Feb 23

Great selection. Affordable. And great costumer service. My experience was quick and easy with no... pressure. They gave me great information and options to help me make a choice that fit me best for my sleep problems. I would highly recommend them over the bigger box retailers.read more

Roy Shana M.

20:53 19 Feb 23

Friendly staff with great customer service skills offering a large selection to choose from....
One of the best most comfortable mattress/box spring at a great price too! Can’t beat it.read more

Joyce L.

14:25 18 Feb 23

Employee Dale, st the Norwich store, seemed to be knowledgeable about products that he suggested we... try based on our input of needs. When we stated that just the mattress was what we would be purchasing, he showed us mattress covers but did not press us for purchase. We already had a waterproof cover & a “cool” mattress cover that we use over the waterproof cover.read more

Angel O.

19:26 17 Feb 23

Very professional and he knew exactly what I was looking for. Good price and warranty.

Jerry A.

17:03 13 Feb 23

Sales staff was top notch .

John B.

15:47 12 Feb 23

We needed two mattresses for a cabin. The salesman was friendly courteous and got us exactly what... we wanted, needed at a price we could afford. It was delivered the next day and set up. Great experience from beginning to end.read more

Jack J.

22:04 11 Feb 23

Pleasant experience, knowledgeable sales Mgr

Susan Castor F.

13:20 09 Feb 23

We had a great mattress buying experience with Eric in the Clifton Park store. He was knowledgable,... friendly, and very helpful. We will be recommending him to our friends and family!read more

Edward D.

20:11 08 Feb 23

Very knowledgeable associate

Debbie K.

16:17 03 Feb 23

I worked with Justin and he was wonderful. Provided great options being extremely knowledgeable... which helped my decision. This is the 2nd mattress I bought from them and will do it again when needed. Thank you Justin!read more

Sue O.

00:45 29 Jan 23

Caitlyn at Victor location was very patient to my needs and being indecisive. Even left the store... to do comparative shopping and returned to more good customer service.read more

Grabiel Berríos R.

21:31 22 Jan 23

Great and quick service!!

Hi from Rachel and her S.

22:11 21 Jan 23

The few ladies at the Johnson City, NY store were very accommodating to my daughter. Respected her... financial limits. Anticipated our questions. Showed her options. thanks ladiesread more

Kristin F.

23:12 18 Jan 23

John and Kyle were great. They took the time for me to find the perfect mattress. And it was on... sale!read more

Vanvan B.

23:05 18 Jan 23

The service is Excellent . The sales person is wonderful. A true sales person. Thank you.

Robin B.

18:29 18 Jan 23

Checked a few other places then stopped at Metro Mattress
Alex was very friendly compared to the... other places. He was very knowledgable
Not pushy and gave us a great deal on a better mattress than was offered at another business for more(and that place touted itself as being cheaper…much cheaper)
I think u get what u pay for and I feel we got a fair price on a great mattress
Thank you and thank Alex for a great job!read more

Casey H.

22:13 17 Jan 23

Just purchased a mattress from the Elmira ny location. Very nice place and staff helped us out to a... T.read more

Cathy B.

18:39 13 Jan 23

I have always shopped at Metro masters for a mattress sales people are very good

Linda H.

00:27 12 Jan 23

Very friendly and I really like the choises they have.

Joe D.

19:36 09 Jan 23

my salesman did a great job on telling me a bed I cannot say anything bad about him cuz he did a... great job thank you very much and I can't wait to get my bed tomorrowread more

Caoimhghin M.

18:52 02 Jan 23

This was my first time visiting Metro Mattress and it was also my first stop for this shopping... venture. I had planned on checking out a few places and after talking to Zac, I decided that I didn’t need to. He was friendly, knowledgeable and provided me with a lot of good info. It may have been my first visit but it will not be my last!read more

Marlinda C.

00:42 01 Jan 23

We had stopped in Metro Mattress in Yorkville store to price mattresses and Jonny was our salesman... and he was very knowledgeable and listened to what our needs where and had us try a few different beds that he felt would suite or needs and he was very knowledgeable on each one and was able to ask our questions and was very up front with us on everything. Jonny made our experience a really enjoyable time and we ended up purchasing a bed that we weren't even considering ,but because of Jonny suggestions and knowledge he has on their beds he had us try it and we ended up liking it. Thank you Jonny for your outstanding service and knowledge.read more

Lori S.

00:45 30 Dec 22

In search of a new bed I headed to Metro Mattress on Transit Rd. Paulie was not only very... professional but friendly, no pressure and very helpful.
So excited to get my new bed tomorrow.
I had a great experience and would highly recommend Metro Mattress. Ask for Paulie.read more

Nora S.

20:29 28 Dec 22

I had a very good experience with Brian. He was able to explain the difference between different... mattresses .read more

Bernadette C.

17:10 23 Dec 22

Mike the salesman was great No pressure compared the different mattresses and reclining bed frames.... I told him I was going to his competitor to check out there price I would come back one way or another to let him know. Well hands down Mike won best price and customer service which I value very much. I would recommend him 100%read more

Carmelo B.

10:46 08 Dec 22

Beautiful Store, Assistant Great

Heather G.

16:38 06 Dec 22

I would recommend Metro Mattress Vestal. Josh helped me find the best mattress to fit my individual... needs and got me the best possible price.read more

Sabrina I.

17:22 04 Dec 22

the gentleman who is the manager in the Olean store was very helpful and very nice at helping me.... the delivery service was on time and was very friendly and politeread more

Vic F.

22:17 03 Dec 22

no hard sales approach good service

Christopher J M.

23:18 02 Dec 22

Honest evaluation of features on a variety of items from sales person. Delivery and haul away... services offered, which was great. Friendly and helpful staff. Would recommend visiting if shopping for a mattressread more

Kent S.

16:53 02 Dec 22

Pat was great and completely honest and upfront when buying a mattress for my son. Nice Job Pat in... Geneseo..We will definitely be coming back for our King size mattress for our room.read more

Bernes W.

04:58 30 Nov 22

Meghan knowledgeable patient friendly sale person

Debbie P.

21:43 27 Nov 22

The service was very good

Jack Rease J.

23:23 26 Nov 22

excellent service and excellent delivery. Highly recommend!!!

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